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Should you experience difficulties operating this product please consult the guide below before calling the
Customer Help Line.
15. Trouble shooting guide.
23
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If you are still having difficulty please call the Technical help line. Ring 0845 293 7698 (Normal rates apply).
Opening hours Mon-Fri 8 am – 8pm. Sat 9 am – 4pm. Sun 10am – 4pm “Bank holidays as Sun”
Or try our website :-
www.ekey.co.uk
(24Hr) Emails should be responded to within 3 - 4 hours should the
consumer have difficulty getting through.
SYMPTOM
POSSIBLE CAUSE
REMEDY
Dead. No led lit
Power not connected to
TV
Check power lead and mains supply
connections and supply to the TV is turned
On
No Picture. Led lit Red
TV in standby.
Press Power button on TV or Power button
on remote control.
No picture. Dark screen Led lit Green
Backlight faulty
Call customer help line.
No picture. Blue screen. No signal displayed Incorrect input settings
Ensure the input selected has an input
connected to it and is turned on.
Check the settings of the “Source” and
consult the User Guide of the apparatus.
Aerial not connected
Ensure aerial is connected
TV not tuned in
Follow instructions from page 10
Incorrect input selected.
TV Picture noisy and ghosting (Analog)
Poor aerial signal
Have aerial signal checked. If indoor aerial
it may need an outdoor aerial.
TV Picture freezing and breaking up
(Digital).
Poor aerial signal
Have aerial signal checked. If indoor aerial
it may need an outdoor aerial.
Teletext freezing or breaking up
Poor aerial signal
Have aerial signal checked. If indoor aerial
it may need an outdoor aerial.
Digital Signals missing
Poor aerial signal
Have aerial signal checked. If indoor aerial
it may need an outdoor aerial.
Bright dots or Dark dots
Pixel damage
This is not uncommon. It is not covered by
warranty
Lost passwords
TV7948.
PC OPERATION
No picture. Blue screen. No signal displayed No connection from PC to
TV.
Check all connections carefully
PC resolution incorrectly
set
Enter Display setup of PC and set resolution
to 800x600. Increase in steps until the
required resolution is selected
PVR OPERATION
Not recording or Time Shifting
Drive or Memory not
formatted
Enter the Main menu, select PVR File
system and Format the medium.
Drive not detected by the TV
USB connection
incorrect.
Ensure the Medium is DIRECTLY connected
to the TV, not via an extension lead.
REMOTE CONTROL
No or intermittent operation
Exhausted batteries
Replace batteries every six months or when
required
