Aktobis AG, Borsigstr. 20, D-63110 Rodgau / Germany
Email: [email protected]
Troubleshooting:
The unit itself emits an unpleasant odour:
A new air purifier still has a slight odour of its own (fresh plastic, new motor, new paint, etc.). This new smell
dissipates within a very short time (1-2 weeks) !
The air sensor is causing problems:
Please read the instructions under point 7 (Automatic mode). If the explanations given there are not applicable and
the air sensor continues to cause difficulties (despite cleaning), read the following notes:
1. Have you given the air purifier a "free hand" for 12 hours in "auto mode" or have you let it run continuously?
Especially at the beginning and especially with smokers, 12 hours of continuous operation and more are quite
normal, because particles/odour patterns often sit in the entire inventory (curtains, upholstery, carpet, etc.) and
depending on the nature of the material, it can take a considerable amount of time until these have been
released again.
2. Please ensure that the air sensor function is not used when the air purifier is in a draught (e.g. between two
open windows and/or doors).
3. In very rare cases, the air sensor may react negatively to certain substances (e.g. furniture polish, perfume,
etc.) in your room. In these cases, you should refrain from using the automatic air sensor operation.
It takes too long to neutralise smoke and/or odours:
In general, the air purifier is very well suited for odour and smoke neutralisation. However, please note that the
result/end result of our air purifier always depends on how much odour particles are flowing in and how the air
circulation is at your location!
This is because the inserted odour filters always absorb/remove only a part of all odour particles in one pass.
Therefore, a general rule is three filter passes until all odour particles have been absorbed.
(Note: When filtering dust and particles, one filter pass is sufficient to clean the air, as all particles are retained in
the fine filter (HEPA) = 99% effectiveness. For odours, the active carbon filter is mainly used and here the filter
medium needs approx. three filter cycles per cbm of air until one can speak of clean air = 33% effectiveness !!)
Furthermore, it is also important to consider that odour patterns can already be present in the inventory (furniture) -
and depending on the nature of the individual materials, it can take a considerable amount of time until these have
released the odours again.
(The air purifier only eliminates odours that are circulated or filtered through it).
Other:
Warranty statement:
Notwithstanding the statutory warranty claims, the manufacturer grants a warranty in accordance with the laws of
your country, but at least 1 year (in Germany 2 years for private individuals). The warranty begins on the date of
sale of the appliance to the end user.
The guarantee only covers defects that are due to material or manufacturing faults.
Warranty repairs may only be carried out by an authorised customer service. To make a warranty claim, please
enclose the original sales receipt (with date of sale).
Excluded from the guarantee are:
-
Normal wear
-
Improper applications, such as overloading the appliance or non-approved accessories.
-
Damage due to external influences, use of force or foreign objects
-
Damage caused by non-observance of the operating instructions, e.g. connection to an incorrect mains voltage
or non-observance of the assembly instructions.
-
Completely or partially dismantled units
