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After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | [email protected]
FAQs & Troubleshooting Guide
If you experience a problem with your freezer, check in the following table for solutions
to help you solve the problem. If after these checks you still have a problem with your
freezer, call the after sales support line for advice.
CAUTION:
Before troubleshooting, disconnect the power supply. Any troubleshooting
that is not mentioned in this manual may only be carried out by a qualified electrician
or similarly qualified person.
Problem
Possible cause and solution
Appliance does
not work.
Check and ensure that the mains plug is securely plugged into the
power point and power to the socket is switched on.
Check the fuse and replace, if it has blown or is defective, or reset
a tripped circuit breaker.
Ensure that there is power at the socket (plug another appliance
into the outlet to check that it is working).
Food freezes
too much.
If the appliance runs at the MAX setting, reset the temperature
control to a warmer setting temporarily.
Food is not
frozen enough.
Reset the temperature to a colder setting.
Make sure the door is only opened for as long as is necessary. Do
not keep it open for an extended period.
If you have added a large quantity of warm food in the appliance
within the last 24 hours, turn the temperature control to a colder
setting temporarily.
Make sure the appliance is not located near a heat source.
Heavy build-up
of frost on the
door seal.
This is a sign that the door seal is not air-tight. Carefully warm
the leaking sections of the door seal with a hair dryer (on a cool
setting). At the same time shape the warmed door seal by hand in
such a way that it sits correctly.
The door will
not open.
If the door has just been opened, leave it for a few minutes to allow
the air pressure to equalise before trying again.
The door will
not close.
Ensure the freezer is properly levelled and the door gasket is clean.
Unusual
noises.
Check and ensure that the appliance is level. If necessary, adjust
the levelling feet.
If the appliance is touching the wall or other objects, move it slightly.
Some sounds are normal during use and no cause for concern.
These include whirring or pulsating noises from the compressor,
faint gurgling or bubbling sounds from the refrigerant circulation and
clicking noises from the temperature control cutting in and out.
