AJA KONA LH, Installation And Operation Manual

Page: 89 / 100

1
83
KONA LH/LHe Installation and Operation Manual — Support
Support
When calling for support, first check over your system configuration and ensure
everything is connected properly and that current Final Cut presets and Easy
Setups match what you are trying to do. Even if you cannot find the cause of the
problem, having this information at hand will help when you call Apple or AJA
Customer Support for help.
If the problem is unknown or you need general help, first contact the dealer
where you purchased the product. AJA dealers offer product support for many
service requirements.
If the problem is a Final Cut Pro operational issue, Power Mac system issue, or
Xserve RAID issue, then call Apple Customer Support for help.
If the problem is an AJA Video KONA LH issue, then contact AJA Video
Customer Support using one of the methods listed below:
Contacting by Mail Address:
443 Crown Point Circle, Grass Valley, CA. 95945 USA
Telephone: 1.800.251.4224 or 1.530.274.2048
Fax: 1.530.274.9442
Web: http://www.aja.com
Support Email: support@aja.com
Apple Resources
Apple provides a large amount of support information online at their support
website. Information provided includes answers to top questions, discussions on
specific topics, and software downloads for updates and utilities.
You may also enroll in AppleCare for extended support of hardware and
software products. Information is provided on the Apple Support website on
how to enroll in AppleCare.
General Apple Support Website for information on all products:
http://www.info.apple.com/
Power Mac Support Area: http://www.apple.com/support/powermac/
Final Cut Pro Web Support: http://www.info.apple.com/usen/finalcutpro/
Final Cut Discussion Area:
http://www.apple.com/support/finalcutpro/