AJA io XT, Installation And Operation Manual, Page: 51 / 66

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Appendix A: Troubleshooting
A
If You Run Into Problems
One useful way to find the source of problems is to isolate your system to the
smallest size where the problem still occurs and then note all the symptoms. This
serves to eliminate areas not involved in the problem and makes finding the problem
easier.
Once you’ve noted problem symptoms, look through the following table and see if
any of the symptoms are listed. If so, check the items listed. If you later need to call for
customer service, let them know all of the things you’ve tried and when and how the
symptoms appeared.
Symptom Check
Disk RAID cannot keep up (dropped
frames etc.). Ensure the disk system is providing at least 50 MB/second
sustained transfer rate
Dropped frames during playback. 1. Virus checking software running in the background
(disable it).
2. Scratch drive not set to the RAID.
Dropped frames during record. 1. RAID cannot sustain the data rate of the capture preset
codec.
2. Virus checking software running in the background
(disable it).
3. Scratch drive not set to the RAID.
Media is not being captured from desired
external device. Check the settings in the Input tab of the Io XT Control
Panel application. Also check equipment cables.
Dropped frames during playback Look for scroll bars in the viewer or canvas as a warning
sign that the zoom setting exceeds the fit-t-window.
Video stutter during playback. RAID cannot sustain data rate.
Red render bar occurs when placing a clip
on a sequence. The sequence setting does not match the clip setting.