Use and maintenance manual
Rev: 0
Page 18 of 24
Date: 30.04.2019
10
Application of the warranty
10.1 Return of products to ALBATROS
If the reseller declares the malfunctioning of a product, they are required to submit the following
information to ALBATROS:
- product serial number
- a description of the problem with the product
- photo of encountered defects, if possible
The reseller can send defective products to ALBATROS, however they shall bear all shipment
costs. The company ALBATROS does not accept the return of products ex works.
Products shall be repaired and resent with a customer's successive order. In case of request for
sending in advance of order shipment, transport costs shall be borne by the reseller.
If products are in warranty, spare arts and repair costs shall be borne by ALBATROS. If products
are not in warranty, ALBATROS shall issue a repair quote which the customer then accepts or
refuses. For all products in warranty returned for replacement or repair and which do not bear any
defect or malfunctioning, a debit document shall be issued for the check carried out on the product.
The warranty does not apply in the case of products resent without being appropriately packaged
and thus at risk of damage during shipment. Please take care as hauliers tend not to handle
packages with due care!!
10.2 Recommendations regarding product transport
The company ALBATROS only accepts carriage paid and not ex works returns.
The reseller is exclusively liable for damage caused to a product due to inadequate packaging,
even if the package is accepted by our warehouse. Since it is not possible to open each package
upon arrival, Albatros Trade Srl shall accept goods with reservation from haulier if there is visible
damage to packaging material.
10.3 Recommendations for packaging and transport
If possible, organise goods on pallets. This is considered the best solution to avoid damage to
products during shipment.
If required, that goods are packaged in cardboard using bubble wrap so that packaging absorbs
shock that may occur during shipment.
Place packaged product in very thick cardboard and ensure that all sides are wrapped in bubble
wrap or other material that can ensure protection of products as much as possible during shipment.
