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During content and schedule sync, contents are transferred to player’s local storage before being presented on
screen. This ensures the best possible presentation and fluid delivery of your video message. Video streaming
raises many playback quality issues such as image freezing, blocking, or blue-screens, costing you valuable “air
time” and losing your audience's attention.
The media player is not playing. What should I do?
Check the player’s messages on the display (OSD, or on screen display) for status information.
Since dedicated media players usually lack input devices such as keyboard or mouse like PCs, troubleshooting is
usually based on user’s knowledge and experience with the specific media player. First check the on screen
message and stats reports. Bad play list and timing issues are two major causes of playback problems. To
determine if the problem is caused by a bad play list, just delete the play list and restart player. The player
should loop through all media files, indicating a fault with the play list.
If the playback is scheduled to play at specific time, check to see if the device is set to the right time zone on the
world clock. When nothing seems wrong, the time zone setting is often the reason the program is not played.