
19
7.
If Retrieve Server Properties Fails
Here are some things to try:
Verify the
IP address
of the server is correct.
Click the
Server Specific Login
option and enter a
User
and
Password
that has been configured on the
AIRSHIP
DVR
Server for your use.
Check
User Group Permissions
on the DVR Server to be
sure the user account has permission for
Remote
access.
Exit
Settings
and click the
Lock
icon above twice to log out
and then log in with a user that has been configured for
access to the
AIRSHIP
DVR Server.
If there are any networking errors, you’ll need to check the
AIRSHIP
DVR Server’s network settings and troubleshoot normal
TCP/IP networking issues.
Note the
Command Port
in use, the default is 6001. If this is
changed on the DVR Server, you must match that change here.