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Airgain AirgainConnect AC-HPUE, Troubleshooting Manual

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Airgain AirgainConnect AC-HPUE Troubleshooting Manual Download Page 6

 

 

 

AirgainConnect™

 AC-HPUE Trouble Shooting Guide 

 

© Airgain, Inc. 2020. All Rights Reserved. 

 

 

 

 

 

 

 

5

 

 

 

 

 

 

  

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Verify USB port is not physically damaged. 

 

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Verify USB cable is in good condition and not damaged or faulty. 

 

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Verify USB cable connector is fully inserted and secured in place with the screw. 

 

Summary of Contents for AirgainConnect AC-HPUE

Page 1: ...AirgainConnect AC HPUE User Guide AirgainConnect AC HPUE Ethernet Injector AC EI Troubleshooting Guide 12 7 2020 Version 1 0 ...

Page 2: ...l copyrights in this guide are the exclusive property of Airgain Inc The user of the applicable AC HPUE shall be able to make a limited number of copies of this guide for the sole purpose of operating the product but only such copies as are reasonably necessary for that purpose If any other copies or distribution of this guide or any of its contents are desired please contact Airgain as such right...

Page 3: ...boot solid blue No USB connection Red Blinking red after bootup when there is no connection to the antenna modem Connecting Green blink Blinking green while connecting to the cellular network Connected Green Solid green when connected to the cellular network 3 Troubleshooting the AC HPUE Power Input When Ethernet Injector AC EI is Installed and Connected User Experience The AC HPUE does not power ...

Page 4: ...and the EI LED shows solid blue proceed to Step 2 If the EI LED does not illuminate please follow the procedures in Section 1 2 After booting up there will be an initialization sequence a EI LED is blinking green while the modem is initializing and connecting to the network b Once the modem connects to the network the EI LED shows solid green The elapsed time to see a solid green LED can vary The ...

Page 5: ...ellular network in an area with good LTE coverage the EI LED is not solid green check the following The AC HPUE SIM card is properly installed Contact AT T FirstNet technical support to verify that SIM data plan is in good standing If necessary AT T may initiate a DMU Key reset AT T FirstNet Account reset 6 Troubleshooting Interfaces Ethernet Port of Ethernet Injector AC EI User Experience The EI ...

Page 6: ...ting Guide Airgain Inc 2020 All Rights Reserved 5 Verify USB port is not physically damaged Verify USB cable is in good condition and not damaged or faulty Verify USB cable connector is fully inserted and secured in place with the screw ...

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