8
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE REASON
POSSIBLE SOLUTION
handheld
vacuum cleaner
does not work
1. batteries discharged.
2. dead battery(battery won’t hold charge).
3. connector between the vacuum cleaner
and the charger are dirty.
4. no power in electrical outlet supplying
transformer.
5. charger is plugged in.
1. charge unit.
2. call customer service or dispose of
unit.
3. wipe and clean dirt from connector.
4. check fuse or breaker, replace
fuse/reset breaker.
5. unplug charger.
handheld
vacuum cleaner
cannot pick-up
dust; suction
power is weak
1. dust container is full.
2. Dust filter needs cleaning or replacement.
3. vacuum cleaner needs recharging.
1. empty dust container
2. remove dust filter and check for
object(s) in air inlet and remove.
Clean or replace dust filter.
3. charge unit.
Dust leak from
handheld
vacuum
cleaner
1. dust container is full.
2. dust filter is not installed correctly.
3. puncture/hole in dust filter
1. empty dust container
2. Review the dust filter installation
instructions.
3. replace dust filter.
Battery does not
charge
battery has reached the end of its service
life.
Call customer service
