English
TROUBLESHOOTING:
We thank you for buying one of our products, projected and assembled in accordance with the most up-to date
technological innovations.
Following carefully the simple operations described in this manual, which respect all essential safety regulations, you
will get the best performances and will appreciate the remarkable reliability of this product in the years to come.
Please find below the description of the most frequent problems and of their solution:
PROBLEM
CAUSE
SOLUTION
Coffee is not creamy
1. Coffee blend not suitable for
machine
2. Improper grinding
3. Too little coffee in filter;
4. The filter holder has not be
tightened under the brewing group
ring
1. Use a different coffee blend
2. Adjust coffee grinding
3. Put more coffee in the filter and press
it properly
4. Tighten better the filter holder
The coffee is too cold
1. The machine had not reached the
proper temperature
2. Filter-holder has not been
preheated
3. Cups have not been preheated
4. Thermostat malfunction.
1. See section
“Starting the Machine”
and
“Making an Espresso Coffee”
2. Filter-holder must be heated together
with the water
–
see section
“Starting
the Machine”
3. Properly heat the cups on the cup-
warmer (2)
4. Contact the nearest SERVICE CENTER
The coffee comes out too
quickly
1. Coffee too coarsely ground
2. Too little coffee in the filter
3. Coffee has not been pressed
enough
4. Coffee/pod old or unsuitable
1. Use a finer grinding
2. Put more coffee in the filter
3. Press the coffee more firmly
4. Use a different coffee blend
Coffee comes out between
the coffee group and the
filter-holder
1. Filter-holder not properly inserted
2. Too much coffee in the filter
3. Edge of the filter-holder not clean
4. The douche seal is worn or
damaged
1. Insert the filter-holder correctly
2. Put less coffee in the filter
3. Clean the edge of the filter-holder and
the brewing group seal
4. Contact the nearest SERVICE CENTER
Coffee comes out in drops
1. Coffee too finely ground
2. Too much coffee in the filter
3. Coffee too firmly pressed
1. Use a coarser grinding
2. Put less coffee in the filter
3. Press the coffee more gently
The machine does not
produce steam
1. The water tube hole may be
obstructed
2. Lack of water in the tank
3. The steam nozzle has been
improperly positioned
1. Clean the hole with a needle
2. See section
“Starting the Machine”
3. Reposition the steam nozzle
No coffee produced during
the coffee cycle;
1. Lack of water in the tank
2. Steam switch on
1. Fill the tank
2. Turn off the steam switch
No coffee produced during
the coffee cycle;
1. Coffee too finely ground
2. Too much coffee in the filter
3. Coffee too firmly pressed
4. The brewing group douche is dirty
1. Use a coarser grinding
2. Put less coffee in the filter
3. Press the coffee more gently
4. Contact the nearest SERVICE CENTER
The machine does not
work and the ON light
does not come on
1. No electricity
2. The power cable is not properly
plugged in
3. The power cable is damaged
1. Restore electrical power
2. Plug in the power cable correctly
3. Contact the nearest SERVICE CENTER
for a replacement cable
The ON light is on but the
ready steam indicator
does not go off within 10
minutes
1. Thermostat malfunction
2. Heating element malfunction
1. Contact the nearest SERVICE CENTER
2. Contact the nearest SERVICE CENTER
The inserted data and pictures can be subject to changes without previous notice for the improvement of the
machine’s performances.
