EN
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11
EN
EN
Troubleshooting
Problem
Cause
Solution
Power indicator is not lit.
Power is off or power
indicator is broken.
Check whether the AC adapter is
well connected and power supply is
normal.
No start-up interface.
AC adapter is not well
connected or does not
power on normally.
Check whether the AC adapter is well
connected and make sure the photo
frame is powered on normally.
Can see start-up clock,
but could not play (when
a card or USB drive is
present).
Card is not correctly
inserted or card is corrupt
or not fully compatible.
Insert the card correctly; format the
card before copy files, or replace with
a new card.
The order of image files is
not what I wanted.
The order of files is
sorted by file name.
Numbers have higher
priority than alphabets.
Rename the files.
NOTICE: Since there are many brands of memory cards, please test the
compatibility on the spot when you purchase the memory cards. This digital photo
frame could not support pirate cards. If the memory card is correctly inserted, and
the start-up interface is displayed but the photo frame can not read the card, please
turn off and restart the photo frame, or format the card and re-copy files.
Note: When you want to format the purchased memory card, make sure the file system is
FAT or FAT.
Appendix