11
2. Find Settings in the home menu, enter and scroll
down to the last menu. Press button
to enter and
choose the first (upper) option which means "Yes"
with button
to confirm and restore to factory
settings. And then the player will power on
automatically and then you can choose language
again.
Can’t turn on the player; the screen of player goes
blank/black; the player is crashed or has a firmware
bug.
1. Power off the player and try again.
2. Update the firmware. Please contact our customer
service
or
check
our
website
at
https://www.agptek.com/blog to download the
firmware.
Can’t download files from computer.
1. Please confirm whether it’s connected properly;
2. Please check whether the storage space of the
internal memory is full;
3. Please check whether the USB cable is damaged.
Can’t recognize the player when connected to the
computer via USB cable.
1. Reconnect it.
2. Restart the computer and reconnect it.
3. Connect your player to another USB port.
4. Charge the player for about 10 minutes first.
