9
Help and Troubleshooting
- On: The button light is on only when tapped.
- Off: Turn off button light function.
Information: check player information and disk space about
your player.
Format device / Default settings: Format the device or restore to
factory settings.
Note:
Before formatting the device, please backup the file so as
not to lose any files.
Can’t turn on the player
- Please check whether the player is run out of power, connect the
player to an adapter and try again after charging.
Can’t charge the battery
- Disconnect the player, and then reconnect it.
- Charge the battery under an proper temperature within the range
of 5
℃
(41
℉
) to 35
℃
(95
℉
).
- Turn on the computer.
Can’t download files from computer
- Please confirm whether it’s connected properly;
- Please check whether the storage space of the internal memory is
full;
- Please check whether the USB cable is damaged.
Can’t recognize the player when connected to the computer via
USB cable.
- Disconnect the player, wait for a few minutes, and then
reconnect it.
- Disconnect the player, restart the computer, and then reconnect
the player.
- Connect your player to another USB port on your computer.
- If the player has not been used for a long period of time, charge
the player for about 10 minutes, after which it should start
operating normally again.
