5
Troubleshooting and tips:
Phenomena
Causes
Troubleshooting methods
LED
indicator is
still not on
Power
adapter
is
damaged
Repair or replace the power
adapter (5V-2A)
USB cable is broken
Repair or replace the USB cable
Main board is fault
Contact
for help
No filament
from nib
Crash
Unplug the power adapter and
plug it once again after 5s.
Temperature is not high
enough.
Confirm the specification of
power
adapter(5V/2A)
or
confirm
filament’s
type
corresponding to the pen
Fail to load due to the
irregular filament
Unload the filament and
cut
the uneven part.
Poor contact of nozzle
Take out the nozzle and install it
once again.
Heating
coil
is
damaged
Replace the nozzle
Gear is broken
Contact
for help
Motor fail to work
Contact
for help
Filament do
not come
out in the
pen
These phenomena are caused by distorted filament in the
pen. If you can ’ t finish the following steps by yourself,
please contact
for help.
1. Get a small Phillips screwdriver and a pair of small
scissors.
2. Use screwdriver to unscrew the screws that fix housing
and pipe respectively.
3. Remove the housing and the pipe.
4. Cut away the uneven filament.
5. Plug the pen into socket. When the yellow indicator and
green indicator both are on, hold the button ▲ for 1s to
unload the filament smoothly.
6.
Unplug the power adapter and wait for the pen cool
completely. Fix the pipe and housing in place.
7. Done!
