SureScan System User Guide
54
Hardware Troubleshooting
Except for the power fuse, the SureScan Microarray Scanner Systemhas no user-serviceable
parts. The status indicator light on the front of the scanner indicates possible problems. You can
also replace the fuses that protect the system. For any other problems, including jams, contact
your local Agilent sales and support center.
If you are having a problem with your computer workstation, see
on page 52 for support information.
Troubleshooting with the status indicator light
The front panel has an indicator light that shows the status of the SureScan scanner.
Figure 13
Location of the status indicator light
describes the possible states of the indicator light.
Checking and replacing scanner fuses
The scanner has two fuses for the power supply, on the rear of the scanner. The power supply
fuses are directly above the power cord plug.
The fuses are ordered directly from Agilent Technologies.
Table 2
Scanner status indicator light states
Light state
Meaning/action required
Yellow
Scanner is initializing. The yellow light appears after you turn on the scanner,
and also when the Scan Control program connects and initializes
communication with the scanner.
Off
Scanner is fully initialized
Green
Scanning is in process.
Red
An error has occurred. Check the Scan Control Status log, Scan log, and list of
recent errors, and then contact Agilent technical support.
Status indicator
light
