User’s and Service Guide M9499-90004
17
M9405A
Agilent Support, Services, and Assistance
Agilent Support, Services, and Assistance
Service and Support Options
NOTE
There are many other repair and calibration options available from the Agilent Technologies
support organization. These options cover a range of service agreements with varying
response times. Contact Agilent for additional information on available service agreements
for this product.
Contacting Agilent
Assistance and information or finding a local Agilent office are available on the internet at:
http://www.agilent.com/find/assist
If you do not have access to the Internet, contact your field engineer.
NOTE
In any correspondence or telephone conversation, refer to the Agilent product by its model
number and full serial number. With this information, the Agilent representative can
determine the warranty status of your unit.
Return for Service or Repair
Should it be necessary to return the product for repair or service, please include the following information:
•
Contact Agilent for instructions on where to ship your analyzer.
•
Your company’s name and address.
•
A technical contact person within your company and the person’s complete telephone number,
including county code and area code.
•
A detailed description of the problem and how the device was begin used when the problem occurred
(such as calibration, measurement, failed test or error message).
