Agilent Technologies IMG-300, Instruction Manual

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IMPORTANT
Instructions for returning products
Dear Customer,
Please follow these instructions whenever one of our products needs to be returned:
1. Complete the Request for Return form on our website ( www.varianinc.com ) and send it to
Varian (see below), taking particular care to identify all products that have pumped or been
exposed to any toxic or hazardous materials.
2. After evaluating the information, Varian will provide you with a Return Authorization (RA)
number via email or fax, as requested.
Note: Depending on the type of return, a Purchase Order may be required at the time the
Request for Return is submitted. We will quote any necessary services (evaluation, repair,
special cleaning, e.g.).
3. Important steps for the shipment of returning product:
❑
Remove all accessories from the core product (e.g. inlet screens, vent valves).
❑
Prior to shipment, drain any oils or other liquids, purge or flush all gasses, and wipe off
any excess residue.
❑
If ordering an Advance Exchange product, use the packaging from the Advance
Exchange to return the defective product.
❑
Seal the product in a plastic bag, and package the product carefully to avoid damage in
transit. You are responsible for loss or damage in transit.
❑
Varian, Inc. is not responsible for returning customer provided packaging or containers.
❑
Clearly label package with the RA number. Using the shipping label provided ensures
the proper address and RA number are on the package. Packages shipped to Varian
without an RA clearly written on the outside cannot be accepted and will be returned.
4. Return only products for which the RA was issued.
5. Product being returned under an RA must be received within 15 business days.
6. Ship to the location specified on the printable label, which will be sent, along with the RA
number, as soon as we have received all of the required information. Customer is
responsible for freight charges on returning product.
7. Return shipments must comply with all applicable Shipping Regulations (IATA, DOT, etc.)
and carrier requirements.
Return the completed request for return form to your nearest location:
North America: Europe: Pacific Rim:
FAX: 1-781-860-9252 FAX: 00 39-011-9979125
Please visit our website for
individual office information.
Toll Free: 800-8VARIAN Fax Free: 00 800 345 345 00
(800-882-7426 Toll Free: 00 800 234 234 00
vtl.ra@varianinc.com vtt.ra@varianinc.com
http://www.varianinc.com/
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