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DD+DIS150.05E
Repair and Service
Machine specific tools, software tools and auxiliary means
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Edition 1, Revision 0
Drystar 5302
Chapter 3.2/37
2.6 Printer
Logging
Item "Printer Logging" is divided in following sections:
#
Section
refer to ...
1
Required information for the support center
2
Printer Bootup Message
2.6.1
Required information for the support center
In case of
persistent
problems like Connectivity / DICOM problems or film
jams it may be required - as part of the escalation procedure - to send all
logfiles, session files and infocounters to the support center.
Proceeding:
Step #
Descpription
Comment
Step 1
In the Service Engineer Tools go to "Controller
Logging"
--
Step 2
Set tasks
- PrintJobHandler
- DCMPrintSCP_0
- DCMPrintSCP_1 (if available)
to TRACE
--
Step 3
Produce the fault by sending an image from the
modality or by printing a test image
--
Step 4
Reboot the printer
--
Step 5
Get the session files
See note 1
Step 6
Get the infocounter file
See note 1
Step 7
Save the " DICOM, LPD and HIPAA report"
See note 2
Step 8
Send the
•
Session
file
•
Infocounter
file
•
DICOM, LPD and HIPAA report
to your support center
--
At
sporadic
problems (Connectivity / DICOM problems; film jams) skip Steps
1 to 4. Immediately start with step 5
Note 1: Path for session file / infocounter:
Enter service command session – 7 service actions – 5 logging – 1 session
reports (select all files) / 2 Infocounters report – To this computer
2005-09-09 (Type
5366/100)
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