
DD+DIS155.11E
Repair and Service
Troubleshooting
DOCUMENT CONTROL NOTE:
The controlled version of this document is available from the Agfa HealthCare Library. Any printed copy of this document is uncontrolled.
(6) After approximately 1 minute remove the USB flash drive: The log files to analyze
the boot-up have been written to directory
\log
.
(7) Check the
portex.properties.log
file for wrong network settings.
If the network settings are OK, zip the logfiles and forward them to the next
support level.
(8) Re-mount the digitizer USB flash drive at the digitizer.
4
No Error Code - Status LED fast red blinking
Symptom
No error displayed in the Error Viewer on the workstation
Status LED is fast red blinking (3 on/off cycles per second)
Background: The symptom description above means: The ping command sent from
digitizer to the workstation was successful. The digitizer was not able to
communicate with the Error Viewer however.
IMPORTANT:
File
ErrorInformation.html
with information about the last error and the digitizer
configuration is written to USB flash memory if the connection to the Error Viewer on
the NX workstation is not available (function available as of software ARC_1302). This
file is removed again when the Error Viewer is reconnected.
Recommendation for efficient troubleshooting:
(1) Remove the USB flash drive from the digitizer.
(2) Insert it in the NX workstation.
(3) Double-click file:
ErrorInformation.html
(4) Follow the instructions.
For an example of file ErrorInformation.html see page 9.
Edition 1, Revision 2
CR 10-X / CR Reader / CR 12-X / CR Advanced Reader
Chapter 3.3 / 8 of 46
03-2013
Type 5151 / 100 / 110 / 200 / 210
Agfa Company Confidential