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USG-CUS-059 Rev05
MassARRAY® Nanodispenser RS1000 v2.1 User Guide
For Research Use Only. Not for use in diagnostic procedures.
Appendix D
Troubleshooting
Issue
Notification Location
Recommended Action
See
Tank volume out of
range.
Before a run: Tap the red blinking
STATUS button
to view the
Machine Status screen.
During a run: Warning message
appears.
If bright green light next to “waste
tank level (high),” drain the waste
tank.
If bright green light next to “supply
tank level (low),” fill the supply tank.
Temperature value out
of range.
Tap the red blinking STATUS button
to view the Machine Status
screen.
Contact Agena Bioscience
Customer Support.
Humidity value out of
range.
Tap the red blinking STATUS button
to view the Machine Status
screen.
Contact Agena Bioscience
Customer Support.
Wash station value out
of range.
Tap the red blinking STATUS button
to view the Machine Status
screen.
Contact Agena Bioscience
Customer Support.
Rinse station not
working properly.
Visual inspection of instrument
deck.
Check valve position.
If that does not solve the problem,
contact Agena Bioscience
Customer Support.
Sonicator does not
drain.
Visual inspection: fluid remains in
reservoir after drain command is
given.
Attempt to drain reservoir again.
Confirm sonicator drain pump is
functional by listening for the pump
to run.
If that does not solve the problem,
contact Agena Bioscience
Customer Support.
Machine is slow,
pauses between
moves.
Visual inspection.
Restart the instrument.
Dispensed volume too
high.
During a run: volumes are shown in
the Volume tab of the Transfer
screen.
After a run: A warning message
appears if any dispenses were out
of range.
Decrease dispense speed.