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SOLUTIONS TO COMMON PROBLEMS
Opening/Closing of Doors/Drawers
Concern
Potential cause
Common solution
Door(s) will not close.
●Refrigerator is not level. It rocks on
the floor when moved slightly.
● An object has fallen from the bas
-
kets blocking the door from closing.
● Ensure floor is level and solid, and can adequately support the refrigerator.
Contact a carpenter to correct a sagging or sloping floor.
● Check for ice or food items blocking drawer.
Drawers are difficult to
move.
●Food is touching shelf on top of
drawer.
●Drawer is overloaded.
●Keep less food in drawer.
●Remove or redistribute food.
Refrigerator Operations
Concern
Potential cause
Common solution
Compressor does not run
●Cooling system is turned off.
● Refrigerator is in defrost cycle.
● Plug at wall outlet is disconnected.
● House fuse is blown or a tripped
circuit breaker.
●Power outage
● Electronic control system keeps the
refrigerator at a constant temperature.
● Turn cooling system On. See Controls Section for location of cooling system
On/Off button.
● This is normal for a fully automatic defrost refrigerator. The defrost cycle occurs
periodically, lasting about 30 minutes.
● Ensure plug is tightly pushed into outlet.
● Check/replace fuse with a 15 amp time-delay fuse. Reset circuit breaker.
● Check house lights. Call local Electric Company.
● This is normal. Refrigerator goes on and off to keep temperature constant.
Refrigerator runs to much
or to long.
●Room or outside weather is hot.
●Refrigerator has recently been dis
-
connected for a period of time.
●Automatic ice maker is operating.
●Doors are opened too frequently or
too long.
●Refrigerator/freezer door may be
slightly open.
●Freezer control is set too cold (con
-
trol found on side of left hand door).
●Fresh food/freezer gasket is dirty,
worn, cracked, or poorly fitted.
●This model is provided with a high-ef
-
ficiency, variable-speed compressor.
●It’s normal for the refrigerator to work longer under these conditions.
●It takes 8-12 hours for the refrigerator to cool down completely.
●Ice maker operation causes refrigerator to run slightly more.
●Warm air entering the refrigerator causes it to run more. Open doors less often.
●Ensure refrigerator is level. Keep food and containers from blocking door. See
Concern section, Opening/Closing of Doors/ Drawers.
●Set freezer control to warmer setting until refrigerator temperature is satisfacto
-
ry. Allow 24 hours for temperature to stabilize.
●Clean or change gasket. Leaks in door seal will cause refrigerator to run longer
in order to maintain desired temperatures.
●It is normal for the compressor to run for long periods of time, instead of starting
and stopping frequently.
Digital temperature dis-
plays are flashing.
●Electronic control system has detect
-
ed a performance problem.
● Call your service representative, who can interpret any messages or number
codes flashing on the digital displays.
Temperatures are to Cold
Concern
Potential cause
Common solution
Freezer temperature too
cold. Refrigerator tem-
perature is satisfactory.
●Fast Freeze function is activated.
●Freezer control is set too cold.
●Ice maker is on.
●Fast Ice function is activated.
●Deactivate Fast Freeze function.
●Set freezer control to a warmer setting. Allow 24 hours for temperature to
stabilize.
●It is normal for the freezer compartment to over cool while automatic ice maker
is on.
●Deactivate Fast Ice function.
Refrigerator temperature
too cold. Freezer tem-
perature is satisfactory.
●Refrigerator control is set too cold.
●Set refrigerator control to a warmer setting. Allow 24 hours for temperature to
stabilize.
Food stored in drawers
freezes.
●Refrigerator control is set too cold.
●See solution above.
Food stored in Cool Zone
freezes
●Cool Zone temperature control is set
too cold.
●Adjust Cool Zone temperature control to a warmer setting. Meat should be
stored at a temperature just below the freezing point for maximum fresh storage
time. It is normal for ice crystals to form due to the moisture content of meat.
