Is it broken? Troubleshooting Examples
Thank you very much for purchasing the TWS04K / TWS04K-WH.
In order to use this product properly, please be sure to confirm the following
User’s Manual.
If any of the problems listed under “Is it broken? Troubleshooting Examples”
below should occur while using this product, please confirm the causes and
remedies listed in “Troubleshooting: When you think “Is it broken?” on P. 7-8
of the User’s Manual. There are cases in which the user can remedy the
problem by him or herself.
Additional Guide for Purchase Made from Amazon:
T WS 04K
T WS 04K
Description of contents found
on package
Q What should I do if I need help regarding the product?
A Kindly refer to the user manual or Q&A section of the Amazon product
page. Please post your question there if the answer you are looking for
is not available yet. You will be replied very soon.
Q What should I do if the product is not functioning well within 30
days from purchase?
A Try to perform a factory reset by referring to the user manual. If this
procedure does not help, you could make a request to return the
product to Amazon by visiting Returns & Orders after logging in to your
own account.
Q What should I do if the product is not working properly after 30
days from purchase?
A Try to perform a factory reset or perform the troubleshooting remedies
which can be found in the user manual. If you need further help, you can
reach us through Amazon by clicking on the Sold by: AG Direct on the
product page then send your inquiry after clicking the Ask a question
button. You will receive a reply soon.
Q This product is amazing! How can I share my experience to the others?
A We are very glad that you are happy with our product. By leaving a
review on Amazon, your experience and excitement would reach millions
of people around the world.
Q What should I do if I find the sealing sticker on the package opening
is broken on receipt?
A Kindly make a request to return the product to Amazon by visiting
Returns & Orders after logging in to your own account.
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Earphones will not turn ON.
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Earphones will not turn OFF.
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Earphones cannot be charged.
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Earphones cannot be detected / paired.
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While playing music, sound (connection) is interrupted.
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Sound only comes out from one side.
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In case it takes time to charge.
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Battery consumption is fast for one side of the earphones only.
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Mobile battery is not functioning.
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