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P a g e
Q: On iphone, sometimes the call is not connecting when I try to answer, or ends
prematurely.
A: Go into system settings on the app and increase the calling time to at least 45
seconds and try again.
Q: On iphone, when a call is received and I open the app, the ringing tone
continues after I have answered?
A: This happens when the notification is not accepted first. You must accept the
notification on screen and then allow the app to open itself and then swipe to answer the
call.
Q: I am using iphone, and I do not hear any ringing tone when the intercom calls
me?
A: Check the ringer switch on the iphone is set to the ON position, and check media
volume is set to a high level.
Q: The intercom is working, but I cannot get the electric lock working.
A: If you can hear the intercom relay clicking, and you can prove that the relay is making
contact with a multi-meter, then the problem is not the intercom. It will be either a wiring
problem or some other issue with the lock. Please note that the manufacturer of this
intercom is not in a position to give wiring advice on door access or electric locks. It is
recommended that you consult a professional access control installer for advice.
Q: The intercom is working and I can monitor the gate, but when someone calls
from the intercom, the app
tries to connect but only displays a “Refresh” symbol.
A: This is caused by the router denying the predator access to your network. In some
cases and particularly in commercial premises, a third party firewall is enabled and will
block any incoming communication from the Predator Intercom but will allow outgoing
connections to the intercom. This can be overcome by opening ports on the router to
allow the Predator to communicate to the network. The recommended unassigned ports
are 6806, 6809 and 9123, 9124. It is recommended that this be carried out by your
network administrator.
Before calling technical support for any connectivity issues
, try the following…
Power off and on the intercom, the hub, and the phone being used. After 5 minutes, try
using the intercom again.