Additional Programming Parameters
01
????
#
Change programming password.
1234
Code
Description
Default
Change access control password (allows users not in caller ID list
to call intercom and use pass code to activate relay).
5678
Change monitoring mode password (dial to listen in mode)
1212
Delete a button calling number, where
nn
= number ie.11,12 or 13.
N/A
Speaker volume. Where
?
= level 0 - 3
Microphone volume. Where
?
= level 0 - 3
3
3
02
????
#
03
????
#
1nn*#
3
?
#
4
?
#
51
?
#
Relay 1 time. Where
?
= 1-9999 seconds.
1 sec
53
??
#
Max call time. Where
???
= 005-999 seconds (3 digit code)
60 sec
55
??
#
Max monitoring time (for listen in mode when calling the intercom)
00-60 mins. 00 = no limit.
10 min
57
??
#
Unit can call or SMS service number by set duration to prevent
SIM card deactivation if seldom used.
00-60 days. 00 = no inform.
00
65
?
#
Dial in mode for withheld numbers or non stored numbers. 1 =
answer the call & wait for pass code. 2 = answer the call &
automatically activate 2 way speech.
1
73
??
#
Delete phone number for caller ID access.
73*#
Delete all phone numbers for caller ID access.
N/A
N/A
77
number
#
Store service number to receive scheduled SMS or call from
intercom.
N/A
77*#
Delete service number.
999#
Restore defaults
N/A
N/A
Check stored numbers. Note: no pass code needed for this
command. O = dial out number. I = Dial in number.
*21#
N/A
58
?
#
Choose between scheduled call to service number or send SMS to
service number. ?=1 for SMS, 2 for call.
1
Fault finding and FAQ’s
Q. The unit will not power up. No LEDs on.
A. Check power supply voltage is within 11.5V-15.5V DC.
Q. The unit powers up but there is a bleeping from the door
station.
A. This means the unit is not able to detect the network for some
reason.
-Check the SIM card is activated and has calling credit.
-Power off the unit, remove the SIM and check it in a mobile phone to
verify it can make a call.
-Check the SIM does not ask for a PIN code when put in a phone. If it
does, then disable the PIN code request.
-Check the SIM is a standard GSM SIM, not 3G or 4G only SIM. If you
are unsure, contact your SIM card provider to verify. Frequency of
operation should be any one of the international quad band standards,
850 / 900 / 1800 / 1900 MHz.
-Check the reception is good. Poor reception is not sufficient.
-Check the antenna has been mounted as high as possible, not near
large metal objects, or wet green shrubs etc.
-Check the antenna connection. Visually inspect that the centre pin
inside the antenna is intact, and has not been pushed back inside the
fitting.
Q. The unit calls the first number, but there is not enough time to
answer before it diverts to the next number.
A. Increase the no answer time as per programming instructions.
Q. The unit calls the first number but voicemail comes on before
it can ring the second number.
A. Decrease the no answer time as per programming instructions.
Q. The caller ID part does not work.
A. Be sure to program the caller ID part under 72 feature. If your
number is a private or number withheld, then it will not work.
Q. There is no audio from the gate, but the person at the gate can
hear ok.
A. This can be due to low reception.
-Check reception level by *20#.
-Change SIM card if necessary to another network which may have
better coverage.
-Purchase a high gain antenna.
This may also be caused by either a defective microphone, or
incorrect microphone wiring, or a short circuit by whiskers between the
centre core and the shielding, or excessive microphone cable length.
Q. The audio quality that can be heard on the remote telephone is
poor or humming (buzzing).
A. This can be caused by excessive cable length on the microphone
cable, or by not using screened microphone cable, or by installing the
GSM antenna lower than the height of the speech panel.
-If non of the above work, try earthling the speech panel chassis to 0V
of the power supply.
-This is also a symptom of poor reception. Try above steps on
checking and improving reception.
Q. The * or # key does not work when the intercom calls a phone.
A. Check if you can hear the relay clicking at the gate when the * or #
key is pressed during a call. If it can be heard, then the system is
working, check wiring between the relays and the lock or gate panel. If
the relays do not make a clicking sound, then check this feature on a
different mobile cell phone or landline. If it works on a different phone,
check the settings on the phone in question under DTMF tones.
Failure of DTMF tones to operate correctly is also a symptom of low
reception. Check steps above on improving reception.
All of the features shown on the Android app are also
available for non Android users, or non smart phone users.
You can simply send the same SMS commands manually
to the intercom as detailed below...
*
33
*
5678
#
Momentary trigger output relay (default user pass code 5678)
*
34
*
5678
#
Latch output relay (default user pass code 5678)
*
35
*
5678
#
Un-latch output relay (default user pass code 5678)
*
20
#
Check reception level of intercom.
*
21
#
Check stored numbers. Unit will reply with list of stored
numbers. I = dial in number. O = dial out number.
*
22
#
Check gate / door status. Unit will reply Relay = On/Off,
Detect = On/Off
Please note that if you are using a Pay&Go or Pre-pay
SIM card, which requires topped up occasionally, most
network providers provide a feature called Auto Top Up.
This allows you to register the SIM card on their web site,
and create a payment method. When the credit runs low,
the network will automatically top up your SIM card, so
that you don’t have to worry about running out. Contact
your network provider in your country for more information
or register with them online.
Sending SMS Commands
SIM cards & Credit
RELAY 1
*
36
*
5678
#
*
37
*
5678
#
*
38
*
5678
#
RELAY 2
Momentary trigger output relay (default user pass code 5678)
Latch output relay (default user pass code 5678)
Un-latch output relay (default user pass code 5678)
50
?
#
Relay 2 time. Where
?
= 1-9999 seconds.
1 sec