Set up Date/Time:
1.
Open “BVCAM” and press the cogwheel on the right side of the screen.
2.
Press ”Device Settings (iPhone)” or “Advance Config (Android)” > Press “Time
Setting” > press the “Time Zone” tab and select the following settings to set the
camera in your time zone.
For Eastern time choose “(GMT) England”…
For Central time choose “(GMT –1:00) Azores Island” …
For Mountain time choose “(GMT –2:00) Mid Atlantic” …
For Central time choose “(GMT –3:00) Guyana” …
3.
Press “OK” to save.
Troubleshooting:
1.
Camera not responding and says “Device Offline” during setup:
Be sure the camera connect to WiFi or AP network, and says “
online
” in blue letters.
2.
Phone connected to camera AP, but BVCAM App says “
Offline
”:
After phone connect the camera’s AP, Make sure the icon at the top of your phone
screen displays a WiFi symbol, not 4G/LTE symbol. You may have to disconnect
from the cameras AP and reconnect.
3.
BVCAM App not allowing you to open “Device Settings/Advance Config”:
Be sure the camera connect to WiFi or AP network, and says “
online
” in blue letters
4.
Camera keeps saying “Device Offline” during Wifi set up:
Be sure you are within 30 feet from your wireless router. The closer you are the better.
5.
After setting up WiFi my camera is not connecting:
1
st
, Close BVCAM, connect your phone to your Wi-Fi network and re-open BVCAM.
2
nd
, Try moving your camera closer to your wireless router.
3
rd
, Press and hold the Reset Button for 5 seconds and try the setup again.
6.
The video feed is slow and choppy:
Connect to a Wi-Fi network, Try again. You can view this camera on 3G/4G but
depending on your data coverage is may be slow or may not connect at all.
Please contact our Technical Support team at:
Call: Daytime (770) 638-8888 (9am-5pm Mon-Fri ET)
Email: [email protected]
Message: Amazon.com