Key:
Time & Date Stamp:
Press once to trigger the gate / entrance to open.
Relay Controls:
Press once to trigger the gate / entrance to open.
Press and hold for 3 seconds to hold the gate / entrance open.
Press again to release.
*The padlock symbol will turn
green
when active.
End Call:
Tap this to end the call.
FAQ’s
(1)
Swipe down from the top of your Home Screen to view your Notification panel
(2)
Select the Praetorian Guard notification.
(3)
Once the app loads the call will be displayed. Select the Green answer logo to speak to
the visitor.
Answering a call from your Intercom
Call Interface
When the app opens and connects to the call panel it will then display the call to be answered
with a snapshot from the camera when the button was pressed.*
*Delays in the call loading is usually caused by poor upload speeds.
1
2
3
2022 / 03/ 22 Sat 15 : 05 : 30
End Call
Relay 1
Time & Date
Stamp
Relay 2
Symptoms caused
Problem/error
Solution
App showing offline status, video image
shows “fetching”, long lag on calls,
intermittently showing online/offline, delayed
push notifications.
Wi-Fi too weak at gate /
Upload speed too slow
Increase the height of the antenna if possible, install
a Wi-Fi booster either inside the house near the
front of the property, or a loft or eaves mounted
external Wi-Fi booster, or install a CAT5 cable from
the intercom to the router. If upload speed is less
than 1.5mbps then you will need to speak with your
internet provider
Delayed push notifications, video lag, voice
problems, freezing, relays not opening the
gate.
Wrong power cable (too thin)
installed from 24v adaptor to
the intercom, or power
adaptor too far from intercom.
Change the power cable to specifications shown
within this manual.
Lagging video or audio, delayed
notifications, status showing intermittently
online/offline, no or randomly operation of
push notifications.
Too many devices on home
network
Turn off as many other devices as possible, reboot
the router and then try again. If the unit works, it
proves to the customer that their router needs to be
upgraded to handle the demand.
Intercom works well sometimes and not well
other times. The Wi-Fi signal strength on the
app Wi-Fi screen can sometimes be strong
and other times is weak.
Several Wi-Fi networks using
the same SSID
The intercom is jumping between networks
depending on traffic and other devices connected to
the same node. It is advisable to change the SSID
name of the Wi-Fi network closest to the intercom to
something individual.
Offline status. Will not connect to the
network
Incorrect Wi-Fi password
entered during setup
Try process again. Check the same Wi-Fi password
works on your device (forget the network and re-
connect using the same password).
Can randomly display status “id already in
use”
Additional user added
incorrectly.
When an additional user was being added, the
process was done incorrectly. Additional users
MUST be added by the admin device first, with
separate usernames created for each. The new
usernames and passwords must be used by the
new devices as shown in this manual to logon to the
intercom.
Intercom is online and working even through
the application, but I am receiving no
notifications even for calls! I have checked
my Wi-Fi/Ethernet and the intercom meets
minimum requirements
Incorrect time.
Cycle to the settings menu and navigate to the clock
settings and press “sync device time” to sync the
current time from the device. This should only ever
need done once as the time is pulled from the
server.
I think my intercom is not functioning
correctly.
Potential conflict of
interest/firmware/software
bug.
This is not something that happens frequently and
can only happen if a new firmware was pushed to
the unit. Seldom instances can however occur
resulting in a soft reboot needing done. Cycle to the
settings menu and navigate to the power icon,
pressing this will initiate a soft reboot. This soft
reboot will remove any open communications or
potential non-functioning features to be re-enabled.
Full Manual Available Here!
Please scan this QR Code to
go to our Resources page
where you can find all of our
guides and available
resources.
- Android Monitor
* ALWAYS TEST THE UNIT ON SITE
BEFORE
INSTALLATION TO AVOID RESTOCKING FEES *
MON-11-V2
Wall Mounting
