15
Troubleshooting
Symptoms
No Power:
Unable to play files:
Unable to locate files:
No music is heard
in the earphones:
Not charging:
Unable to
download music:
Computer not
recognizing device:
Tips
Check battery level.
Recharge the battery if required.
Ensure that the file is in a compatible
format. Convert the files into compatible
formats if required.
Check to see if the file is stored
in correct directory.
Check the volume level. Check the
connection (earphone to the earphone
jack) or check if your music file is
compatible with your device.
Ensure that the USB cable is properly
connected to the PC and to the device.
Ensure that you have enough space on
your device to download the music file.
Ensure that the USB cable is properly
connected to the PC and to the device.
Ensure that the USB cable is properly
connected to the PC and to the device.
Try plugging the USB cable into one of
other USB ports of PC.
