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15. TROUBLESHOOTING

WARNING!

Refer to Safety chapters.

15.1 Alarm Codes and Possible failures

The appliance does not start or it stops during operation. First try to find a solution to the

problem (refer to the tables).

WARNING!

Deactivate the appliance before carrying out any check.

With some problems, the display shows an alarm code and the
Start/Pause 

 button may flash continuously:

If the appliance is overloaded, remove some items

from the drum and/or keep pressed the door while

touching the Start/Pause button until the indicator

 stops flashing (see the picture below).

Problem

Possible solution

The appliance does

not fill with water prop‐

erly.

• Make sure that the water tap is open.

• Make sure that the pressure of the water supply is not too low.

For this information, contact your local water authority.

• Make sure that the water tap is not clogged.

• Make sure that the inlet hose has no kinks, damages or

bends.

• Make sure that the connection of the water inlet hose is cor‐

rect.

• Make sure that the filter of the inlet hose and the filter of the

valve are not clogged. Refer to 'Care and cleaning'.

ENGLISH

43

Summary of Contents for LFR74164UC

Page 1: ...USER MANUAL EN User Manual Washing Machine LFR74164UC ...

Page 2: ...N 9 6 CONTROL PANEL 14 7 DIAL AND BUTTONS 17 8 SETTINGS 20 9 BEFORE FIRST USE 21 10 PROGRAMMES 21 11 WI FI CONNECTIVITY SETUP 26 12 DAILY USE 29 13 HINTS AND TIPS 35 14 CARE AND CLEANING 36 15 TROUBLESHOOTING 43 16 CONSUMPTION VALUES 47 17 QUICK GUIDE 49 18 ENVIRONMENTAL CONCERNS 51 My AEG Care app www aeg com 2 ...

Page 3: ...llowing data available Model PNC Serial Number The information can be found on the rating plate Warning Caution Safety information General information and tips Environmental information Subject to change without notice 1 SAFETY INFORMATION Before beginning the installation and use of this appliance carefully read the supplied instructions The manufacturer is not responsible for any injuries or dam...

Page 4: ... user maintenance of the appliance without supervision 1 2 General Safety This appliance is for washing domestic type machine washable laundry only This appliance is designed for single household domestic use in an indoor environment This appliance may be used in offices hotel guest rooms bed breakfast guest rooms farm guest houses and other similar accommodation where such use does not exceed ave...

Page 5: ... prevent an internal damage Always take care when moving the appliance as it is heavy Always use safety gloves and enclosed footwear Follow the installation instructions supplied with the appliance Do not install or use a damaged appliance Do not install or use the appliance where the temperature can be less than 0 C or where it is exposed to the weather The floor area on which the appliance is to...

Page 6: ... from the drain hose This is due to the testing of the appliance with the use of water in the factory You can extend the drain hose to maximum 400 cm Contact the Authorised Service Centre for the other drain hose and the extension Make sure that there is access to the tap after the installation 2 4 Use WARNING Risk of injury electric shock fire burns or damage to the appliance Follow the safety in...

Page 7: ...eatment of laundry with low water energy and detergent consumption and proper care of fabric The Wi Fi connection and Remote Start enable you to start a cycle to interact with your washing machine and to check the washing cycle status in remote control The UniversalDose drawer with a compartment dedicated to each type of detergent including a compartment for PODS equipped with a system able to spr...

Page 8: ...onnection 10 Mains cable 11 Transit bolts 12 Hose support 00000000 00A Mod xxxxxxxxx 000V 00Hz 0000 W 910000000 00 Prod No B C D E A The rating plate reports A QR code B model name C product number D electrical ratings E serial number 4 TECHNICAL DATA Dimension Width Height Total depth 59 7 cm 84 7 cm 66 0 cm Electrical connection Voltage Overall power Fuse Frequency 230 240 V 2200 W 13 A 50 Hz ww...

Page 9: ...the primary hydraulic system connect it to your do mestic cold water storage system Make sure not to exceed a distance of 5 02 m 16 5 ft between the appliance inlet hose and the bottom of the water storage tank 2 Connect the water inlet hose to a water tap with a 3 4 thread 5 INSTALLATION WARNING Refer to Safety chapters 5 1 Unpacking WARNING Remove all the packaging and the transit bolts before i...

Page 10: ... up the appliance in vertical position 9 Remove the power supply cable and the drain hose from the hose holders It is possible to see water flowing from the drain hose This is due to the testing with water of the appliance in factory 10 Remove the three bolts by using the spanner supplied with the appliance 11 Pull out the plastic spacers 12 Put the plastic caps that you find in the user manual ba...

Page 11: ...he wall or other units 2 Loosen or tighten the feet to adjust the level WARNING Do not put cardboard wood or equivalent materials below the appliance feet to adjust the level x4 The appliance must be level and stable A correct adjustment of the appliance level prevents the vibration noise and the movement of the appliance when in operation When the appliance is installed on a plinth or a tumble dr...

Page 12: ...nlet hose 5 6 Water drainage The drain hose should be positioned at a height of not less than 60 cm and not more than 100 cm from the floor You can extend the drain hose to maximum 400 cm Contact the authorized service centre for the other drain hose and the extension It is possible to connect the drain hose in different ways 1 Make a U shape with the drain hose and put it around the plastic hose ...

Page 13: ...all and tighten it with a clamp 5 7 Electrical connection At the end of installation you can connect the mains plug to the mains socket The rating plate and the Technical Data chapter indicate the necessary electrical ratings Make sure that they are compatible with the mains power supply Check that your domestic electrical installation can take the maximum load required also taking into account an...

Page 14: ...e appliance doesn t allow you to set the incompatible options together Make sure the screen and touch buttons are always clean and dry 1 On Off push button 2 Programme dial 3 Favourite programmes 4 Display 5 Wi fi connection and Remote start touch button 6 Finish in touch button 7 Start Pause touch button 8 Pods touch button 9 Plus Steam touch button 10 Extra Rinse touch button 11 Time Save touch ...

Page 15: ...ator It flashes during spin and drain phase Steam phase indicator Anti crease phase indicator Eco programme indicator it lights on when the selected programme and options have an eco profile Add garments indicator it lights on when the programme starts and the user can still pause the appliance and add more laundry Extra Rinse indicator ProSense indicator Finish in indicator ENGLISH 15 ...

Page 16: ...se refer to the chapter Wi FI Connectivity setup Maximum load indicator The value is shown for three seconds after programme selection alternated with cycle duration Maximum laundry indicator It blinks if the laundry amount exceeds the declared load This indicator reminds to run a cleaning cycle APP notification to check Remote connection indicator Wi Fi connection indicator Child safety lock indi...

Page 17: ...through the related App command or pressing the Factory Default key combination 7 4 Introduction The options functions are not selectable with all washing programmes Check the compatibility between options functions and washing programmes in the Programme Chart An option function can exclude another one in this case the appliance doesn t allow you to set the incompatible options functions together...

Page 18: ...f the washing programme The steam phase reduces fabric creasing and facilitates the fabric ironing The recommended maximum load decreases on the display The indicator blinks on the display during steam phase This option can affect the programme duration When the programme stops the display shows a zero the indicator is steady on and the indicator starts blinking and the Start Pause led remains lit...

Page 19: ...old option The water of the last rinse is not drained out to prevent the fabrics from creasing The washing programme ends with water in the drum and the final spin phase is not performed The display shows the indicator The drum turns regularly to reduce creasing The door stays locked The drum turns regularly to reduce creasing You must drain the water to unlock the door Touch Start Pause button th...

Page 20: ...signals stops playing at the end of the programme only 8 3 Child Lock With this option you can prevent children from playing with the control panel To activate deactivate this option hold down the Stains Prewash button until comes on goes off on the display The appliance will default to this option after you switch it off 8 4 Operating Hours Counter It is possible to visualise the total operating ...

Page 21: ...a small quantity of detergent into the compartment marked by 5 Set and start a programme for cotton at the highest temperature without any laundry in the drum This removes all possible dirt from the drum and the tub 10 PROGRAMMES 10 1 Programme Chart The programmes are described in this chart following the order of the selector dial from the top to the bottom Washing programmes Programme Programme...

Page 22: ...le for tumble drying Items with label Dry clean only Outdoor Do not use fabric softener and make sure that there is no softener residue in the detergent dispenser Outdoor clothing technical sport fabrics waterproof and breathable jackets shell jackets with a removable fleece or in ner insulation The recommended laundry load is 2 0 kg This programme can also be used as water repellent restoring cyc...

Page 23: ...ollens and delicate fabrics 1 During this cycle the drum rotates slowly to ensure a gentle wash It can seem that the drum doesn t rotate or doesn t rotate properly but this is normal for this programme 2 If you set a Steam programme with dried laundry at the end of the cycle the laundry can be humid Line dry the items for about 10 minutes This programme does not remove particularly intense odour 3...

Page 24: ...Washing programme and waterproofing phase 10 2 Steam programme with AEG Steam Fragrance Available in www aeg com shop Steam programmes can be used for reducing wrinkles and odours of garments that just need to be refreshed avoiding washing Steam programme doesn t remove particularly intense odour The fabric fibres are relaxed and afterwards ironing becomes effortless When the programme is complete...

Page 25: ...re Blue The wool wash cycle of this machine has been approved by The Woolmark Company for the washing of wool garments labelled as hand wash provided that the products are washed according to the instructions on the garment label and those issued by the manu facturer of this washing machine M1230 The Woolmark symbol is a Certification mark in many countries 10 4 Options compatibility with programm...

Page 26: ...shing results can be less satisfactory Suitable detergents for washing programmes Programme Universal powder1 Liquid Uni versal Liquid for coloureds Delicates woollens Special MixLoad 69min Eco 40 60 Cottons Synthetics Delicates Wool 20min 3kg Outdoor Hygiene 1 At temperature higher than 60 C the use of powder detergent is recommended Recommended Not recommended 11 WI FI CONNECTIVITY SETUP This ch...

Page 27: ...rogrammes useful features and product information tailored perfectly to the appliance Through the app you can select the programmes already available from the appliance control panel plus unlock additional programmes available only from a mobile device Additional programmes can change over the time along with new versions of the app It s personalized laundry care all from your mobile device When c...

Page 28: ...n the display Every time you switch the appliance on the appliance takes about 10 seconds to connect to the network automatically When the indicator stops blinking the connection is ready To switch the wireless connection off press and hold the Remote start button for a few seconds until the first acoustic signal Release the button appears on the display for 5 seconds If you switch the appliance o...

Page 29: ...ows in the display just press any buttons or turn the knob to return to normal use 11 6 Wi Fi Always On The Wi Fi Always On function is available in the App This function keeps the appliance connected to the network even when the appliance is turned off The indicator goes on and off intermittently 1 second on 5 seconds off It is possible to turn the appliance on by pressing the On Off button or th...

Page 30: ...sing this compartment If using liquid detergent re member to insert the con tainer for liquid detergent Compartment for fabric softener and other liquid treatments fabric condi tioner starch Always follow the instructions that you find on the packaging of the detergent products but we recommend that you do not exceed the maximum indicated level This quantity will however guaran tee the best washin...

Page 31: ...ndicators when available 2 To change the temperature and or the spin speed touch the related buttons 3 If desired set one or more options by touching the related buttons The related indicators come on in the display and the given information changes accordingly In case a selection is not possible no indicator comes on and an acoustic signal sounds 12 5 Starting a programme Touch the Start Pause bu...

Page 32: ...e load in quarter from 1 to 4 4 bars in case of overload the maximum declared load indicator comes on again After further 30 seconds the water filling starts In case of in case of drum overload the maximum declared load indicator comes on again with the indicator blinking In this case during these 30 seconds it is possible to pause the appliance and remove the exceeding garments Once removed the e...

Page 33: ...Sense phase The water and the detergent are not drained out in order to avoid waste The display shows the maximum duration of the programme updating it about 20 minutes after the starting of the new programme 12 11 Opening the door Adding garments While a programme or the delay start operates the appliance door is locked If the temperature and level of the water in the drum are too high and or the...

Page 34: ...ain the water to open the door 1 If necessary touch the Spin button to decrease the spin speed proposed by the appliance 2 Touch the Start Pause button If you have set the appliance drains the water and spins If you have set the appliance only drains the water The option indicator or goes off while the indicator flashes and then goes off 3 When the programme is completed and the door locked indica...

Page 35: ... redistribute the load so that the items are spaced evenly around the tub c press the Start Pause button The spin phase continues Button up pillowcases close zippers hooks and poppers Tie up belts cords shoelaces ribbons and any other loose elements Do not wash laundry without hems or with cuts Use a washing bag to wash small and or delicate items e g underwired bras belts tights shoelaces ribbons...

Page 36: ...onment we recommend that you follow these tips Normally soiled laundry may be washed without prewash in order to save detergent water and time the environment is protected too Loading the appliance to the maximum capacity indicated for each programmes helps to reduce energy and water consumption With adequate pre treatment stains and limited soiling can be removed the laundry can then be washed at...

Page 37: ... based detergent 14 4 Descaling If the water hardness in your area is high or moderate we recommend that you use a water descaling product for washing machines Regularly examine the drum to check for limescale The regular detergents already contain water softening agents but we recommend to run a cycle with empty drum and a descaling product occasionally Always follow the instructions that you fin...

Page 38: ...ogramme at high temperature with empty drum and with a small quantity of powder detergent or if available run the Machine Clean programme If your appliance can be connected to Wi Fi the special programme Machine Clean is also downloadable through the APP 4 Add a manually small quantity of powder detergent or a specific product into the empty drum in order to rinse out any left residues Occasionall...

Page 39: ...lean the recess 6 Turn the dispenser up side down and open the bottom cover as indicated in the picture 7 Make sure that all detergent residue is removed from the conveyor Use only soft damp clothes 8 Put bottom cover back to its position by aligning its holes on drawer hooks as indicated in the picture Close it till click sound CAUTION Press the bottom cover as indicated in the picture Make sure ...

Page 40: ... appliance does not drain the water The drum does not turn The appliance makes an unusual noise because of the blockage of the drain pump The display shows the alarm code WARNING Do not remove the filter while the appliance operates Do not clean the pump if the water in the appliance is hot Wait until the water cools down Proceed as follows to clean the pump 1 Open the pump cover 1 2 2 Place a sui...

Page 41: ...re 10 Clean the filter under the water tap 11 Put the filter back into the special guides by turning it clockwise Make sure that you tighten the filter correctly to prevent leakages 2 1 12 Close the pump cover 2 1 When you drain the water with the emergency drain procedure you must activate the drain system again a Put 2 litres of water in the main wash compartment of the detergent dispenser b Sta...

Page 42: ...procedure you must activate the drain system again 1 Put 2 litres of water in the main wash compartment of the detergent dispenser 2 Start the programme to drain the water 14 12 Frost precautions If the appliance is installed in an area where the temperature can reach the values around 0 C or drop below remove the remaining water from the inlet hose and the drain pump 1 Disconnect the mains plug f...

Page 43: ...or keep pressed the door while touching the Start Pause button until the indicator stops flashing see the picture below Problem Possible solution The appliance does not fill with water prop erly Make sure that the water tap is open Make sure that the pressure of the water supply is not too low For this information contact your local water authority Make sure that the water tap is not clogged Make ...

Page 44: ...gain contact the Authorised Serv ice Centre The anti flood device is on Disconnect the appliance and close the water tap Contact the Authorised Service Centre If the display shows other alarm codes deactivate and activate the appliance If the problem continues contact the Authorised Service Centre In case of different problem with the washing machine check the table below for possible solutions Pr...

Page 45: ...t available in the programme dial they can be set via App Make sure that the appliance receives electrical power This problem may be caused by a failure of the appliance Contact the Authorised Service Centre If you need to open the door please read carefully Emergen cy door opening Make sure that the Remote Start Mode is not activated Deac tivate it The display does not show the wireless indi cato...

Page 46: ...ing results are not satisfactory Increase the detergent quantity or use a different detergent Use special products to remove the stubborn stains before you wash the laundry Make sure that you set the correct temperature Decrease the laundry load Too much foam in the drum during the wash ing cycle Reduce the quantity of detergent or the number of tablets or single dose detergents After the washing ...

Page 47: ...r downward once Pull it downward once again keep it tensed and in the meanwhile open the appliance door 5 Take out the laundry and then close the appliance door 6 Close the filter flap 16 CONSUMPTION VALUES 16 1 Introduction See the web link www theenergylabel eu for detailed information about Energy Label The QR code on the energy label supplied with the appliance provides a web link to the produ...

Page 48: ...1551 Quarter load 2 5 0 200 38 0 02 30 54 00 23 0 1551 1 Maximum spin speed Power consumption in different modes Off W Stand by W Delay start W Networked standby W 0 50 0 50 4 00 2 001 Time to Off Standby mode is 15 minutes maximum 1 The energy consumption of the connected function is approximately 17 5 kWh per year To disconnect this function please refer to the chapter Wi fi Connectivity setup 1...

Page 49: ...e mains socket Open the water tap Push the On Off button to turn the appliance on 1 Turn the programme dial to set the desired programme 2 Set the desired options by means of the corresponding touch buttons 3 Put the laundry in the drum one item a time without exceeding the maximum suggested load Close the door and make sure that no laundry stays between the seal and the door Pour the detergent an...

Page 50: ... kg White and coloured cotton fabrics Ideal for normal and heavy soil Synthetics 4 0 kg Synthetic items or mixed fabric items Delicates 2 0 kg Delicate fabrics such as acrylics viscose pol yester items Wool 1 5 kg Machine washable wool hand washable wool and delicates 20min 3kg 3 0 kg Cotton and synthetic lightly soiled items or once worn items Steam 1 0 kg Cotton and synthetic items that need to ...

Page 51: ...erococcus faecium Candida albicans Pseudomonas aerugino sa and MS2 Bacteriophage in external test performed by Swissatest Testmaterialien AG in 2021 Test Report No 202120117 18 ENVIRONMENTAL CONCERNS Recycle materials with the symbol Put the packaging in relevant containers to recycle it Help protect the environment and human health by recycling waste of electrical and electronic appliances Do not...

Page 52: ...f the open software and robotics communities to the development project To access the source code of these free and open source software components whose license conditions require publishing and to see their full copyright information and applicable license terms please visit http aeg opensoftwarerepository com folder NIUS www aeg com shop 157059710 A 252022 ...

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