Service
51
Service
In the chapter "What to do if...“ , some faults are listed which you can
remedy yourself. Look there first if a fault occurs. If you do not find any
information there, please consult your Customer Service. (You can find
the addresses and telephone numbers in the section "Customer Service
Centres“.)
Always prepare in advance for the discussion. By doing so you will sim-
plify the diagnosis and the decision on whether customer service is
necessary.
Note the PNC number and
S. number. You will find both on the
rating plate on the inside of the door
of your washing machine.
Answer as precisely as possible:
•
What form does the fault take?
•
Under what circumstances does the fault occur?
When do you incur costs even during the warranty period?
–
If you could have remedied the fault yourself with the aid of the fault
table (see the section "What to do if..."),
–
If several journeys by the customer service technician are necessary
because for example he did not receive all the important information
before his visit and must collect spare parts. These multiple trips can
be avoided if you prepare your phone call as described above.
PNC
.....................................................
S. No. .....................................................
