The mains supply is
unstable.
• Wait until mains supply is stable.
The anti-flood device
is on.
• Disconnect the appliance and close the water tap. Contact the
Authorised Service Centre.
If the display shows other alarm codes, deactivate and activate the
appliance. If the problem continues, contact the Authorised Service
Centre.
In case of different problem with the washing machine check the
table below for possible solutions.
Problem
Possible solution
The programme does
not start.
• Make sure that the mains plug is connected to the mains
socket.
• Make sure that the appliance door is closed.
• Make sure that there is no damaged fuse in the fuse box.
• Make sure that the Inicio/Pausa has been touched.
• If the delay start is set, cancel the setting or wait for the end of
countdown.
• Deactivate the Child Lock function if it is on.
• Check the position of the knob on the selected programme.
The appliance fills with
water and drains im‐
mediately.
• Make sure that the drain hose is in the correct position. The
hose may be positioned too low. Refer to "Installation instruc‐
tion".
The spin phase does
not operate or the
washing cycle lasts
longer than usual.
• Set the spin programme.
• Make sure that the drain filter is not clogged. Clean the filter, if
necessary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin phase
again. This problem may be caused by balance problems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight and
there is not water leakages.
• Make sure that the water inlet hose and the drain hose have
no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
You cannot open the
appliance door.
• Make sure that a washing programme that ends with water in
tub, has not been selected.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre.
www.aeg.com
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