Problem
Possible cause
Possible solution
The Child Lock function
is activated.
Deactivate the Child Lock func-
tion.
There is water on
the floor.
Leakages from the cou-
plings of the water ho-
ses.
Make sure that the couplings
are tight.
Leakages from the drain
pump.
Make sure that the drain pump
filter is tight.
The water drain hose is
damaged.
Make sure that the water inlet
hose has no damages.
You cannot open
the appliance
door.
The washing pro-
gramme is in operation.
Let the washing programme
end.
There is water in the
drum.
Set the drain or the spin pro-
gramme.
The appliance
makes an unusual
noise.
Incorrect level of the ap-
pliance.
Adjust the level of the appli-
ance. Refer to 'Installation'.
You did not remove the
packaging and/or the
transit bolts.
Remove the packaging and/or
the transit bolts. Refer to 'Instal-
lation'.
The load is very small.
Add more laundry in the drum.
The appliance
fills with water
and drain imme-
diately.
The end of the drain
hose is too low.
Make sure that the drain hose is
in the correct position.
The washing re-
sults are not sat-
isfactory.
The detergent you used
was not sufficient or cor-
rect.
Increase the detergent quantity
or use a different one.
You did not remove the
stubborn stains before
you wash the laundry.
Use special products to remove
the stubborn stains.
You set a not correct
temperature.
Make sure that you set the cor-
rect temperature.
Too much laundry load.
Decrease the laundry load.
The internal lamp
is off.
The lamp is burned.
To replace the lamp, contact
the service centre.
After a steam
programme, gar-
ments are partial-
ly wet.
The appliance is not ac-
curately levelled.
Check the levelling and adjust
the appliance by raising or low-
ering the feet.
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