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24.05.22, 16:11

e285p and e285 user manual | Adyen Docs

https://docs.adyen.com/point-of-sale/user-manuals/e285-user-manual

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Connect your terminal to the internet so that it can communicate with the Adyen payments platform.

Connect to Wi-Fi

1. 

On the terminal display, select 

Con gure network

.

2. 

Select 

Wi-Fi

.

3. 

Turn on the 

Wi-Fi

 toggle switch.

4. 

Select the 

+

 icon to add a network. The terminal scans for Wi-Fi networks.

5. 

Choose the desired network from the list and enter the Wi-Fi password, or select 

Add manually

 and enter the name (SSID) of the Wi-Fi

network and the Wi-Fi password.

6. 

Select the check mark to con rm. 

The terminal sets the network as default automatically, and connects to it. 

You'll now see a Wi-Fi icon at the top of the display.

A er the terminal is boarded

If you need to change Wi-Fi usage a er the terminal is boarded:

1. 

Go to the Admin menu.

2. 

Select 

Network

 > 

Wi-Fi

. You can now:

Turn Wi-Fi on or o  using the 

Wi-Fi

 toggle switch.

Change IP settings.

Add another network as described above.

Cellular failover

Your e285p or e285 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails. For this

you need to have a SIM card subscription with us for the terminal. When in doubt, contact our POS Support Team.

Payments are processed on the Adyen payments platform. To test the connection with that platform:

1. 

Go to the Admin menu.

2. 

Select 

Network

 > 

Diagnostics

 > 

PSP connection

.

3. 

Check whether all items have a green check mark   and the overall result is 

Success

Don't worry if 

Receiving data

 has a red cross   and the result is 

No Error

; the terminal successfully connected with our platform.

To test the connection with your cash register:

1. 

Go to the Admin menu.

2. 

Select 

Network

 > 

Diagnostics

 > 

Terminal API

.

3. 

Check whether all items have a green check mark   and the overall result is 

Success

.

4. 

Select the 

Cancel

 button to go back to 

Diagnostics

, and select 

Endpoints

The terminal runs tests on four URLs and then shows a  nal screen.

5. 

Check whether all four URLs in the  nal screen have a green check mark  .

If any of the above checks fails, contact our POS Support Team immediately.

Connect to your network

Test the payments platform connection

Test the cash register connection

Turn on/o

Summary of Contents for e285p

Page 1: ...anuals e285 user manual 1 5 e285p and e285 user manual Get started with the e285p or e285 payment terminal Print this page This terminal does not support 4G and later technologies Mobile operators are ending coverage for 3G If you rely on cellular connectivity choose a terminal that supports 4G ...

Page 2: ...and that the security seal is intact The security seal is a red label with a bar code and a number stuck across the lid of the box 2 If you have access to the Adyen Customer Area log in and under Point of sale Orders and returns find the order for your terminal Then Verify that the serial number S N on the box is the same as in the Customer Area Verify that the security seal number on the box is t...

Page 3: ...r e285p or e285 terminal can automatically switch to processing payments using a cellular connection when the internet connection fails For this you need to have a SIM card subscription with us for the terminal When in doubt contact our POS Support Team Payments are processed on the Adyen payments platform To test the connection with that platform 1 Go to the Admin menu 2 Select Network Diagnostic...

Page 4: ...the Admin menu on the terminal for various tasks To open the Admin menu 1 Select 9 and then the Confirm key 2 Enter the Admin passcode and select the Confirm key Where do I find the Admin passcode Option Description Network Configure network settings Run diagnostic connection tests Software Update the terminal software Config Update view or remove the configuration You can view the configuration v...

Page 5: ...s is the quickest solution Ask for assistance If you can t resolve the issue using the Troubleshooting documentation send an email to our POS Support Team Provide the following information Merchant account PSP reference of the transaction if applicable Terminal serial number This number is available in the Device info and also printed on the back of the terminal for example S N 123 456 789 Configu...

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