Advantech EPC-R7200, Manual, Page: 44 / 45

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4. Add information about the country of origin of the goods
In addition, attach an invoice with the RMA number to the carton, write the RMA num- ber on the
outside of the carton, and attach the packing slip to save handling time. Please also address the
parts directly to the Service Department and mark the pack- age “Attn. RMA Service
Department”.
All products must be returned in properly packed ESD material or anti-static bags. Advantech
reserves the right to return unrepaired items at the customer's cost if inap- propriately packed.
Door-to-Door transportation, such as speed post, is recommended for delivery. Oth- erwise, the
sender should bear additional charges such as clearance fees if air cargo shipment methods are
used.
Should DOA cases fail, Advantech will take full responsibility for the product and transportation
charges. If the items are not DOA, but fail within warranty, the sender will bear the freight
charges. For out-of-warranty cases, customers must cover the cost and take care of both outward
and inward transportation.
Service Charges
The product is excluded from warranty if

The product is sent for repair after the warranty period is expired.

The product is tested or calibrated after the warranty period is expired, and a
NPF (no problem found) result is obtained.

The product, though repaired within the warranty period, has been misused,
abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable environment; improperly maintained by the customer; or failure for
which Advantech is not responsible whether by accident or other cause. Such
conditions will be determined by Advantech at its sole discretion.

The product is damaged beyond repair due to a natural disaster, such as a
light- ing strike, flood, earthquake, etc.

The product is sent for updates, upgrades, or tests at the request of the cus-
tomer who is without warranty.