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A Message to the Customer...
Advantech Customer Services
Each and every Advantech product is built to the most exacting
specifications to ensure reliable performance in adverse industrial
environments. Whether your new Advantech equipment is
destined for the laboratory or the factory floor, you can be assured
that your product will provide the reliability and ease of operation
for which the name Advantech has come to be known.
Your satisfaction is our number one concern. Here is a guide to
Advantech’s customer services. To ensure you get the full benefit
of our services, please follow the instructions below carefully.
Product Warranty
Advantech warrants to you, the original purchaser, that each of its
products will be free from defects in materials and workmanship
for one year from the date of purchase.
This warranty does not apply to any products which have been
repaired or altered by repair personnel other than those authorized
by Advantech, or which have been subject to misuse, abuse,
accident or improper installation. Advantech assumes no liability
as a consequence of such events under the terms of this warranty.
Because of Advantech’s high quality-control standards and
rigorous testing, most of our customers never need to use our
repair service. If an Advantech product ever does prove defective,
it will be repaired or replaced at no charge during the warranty
period. For out-of-warranty repairs, you will be billed according to
the cost of replacement materials, service time and freight. Please
consult your dealer for more details.