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Frequently asked questions
Does the wristband strap contain
any latex?
No, the strap is silicon based with no
latex content.
Can I speak into my help button?
No, you can only communicate with the
monitoring center through your base
station Your help buttons do not have a
speaker or microphone.
What happens if there’s a power outage?
Your ADT Medical Alert unit comes with a
rechargeable battery inside. If your power is ever
interrupted, the backup battery can operate your
unit for up to 20 hours. Before your battery runs
out, the base unit sends a low battery signal to
our customer monitoring center to inform our
monitoring professionals that your unit will soon
be nonfunctional. An ADT monitoring professional
will then call you to advise you of the low battery
condition and answer any questions.
Can I answer the phone using the base
station?
Yes, you can press the emergency help button on
your wristband, pendant or base station to answer
the phone. The two-way communication will come
from your base station.