ADT FAQs:
ADT CellBridge
™
Light Indicator
Troubleshooting Steps
If the
Power LED
is Blinking Yellow or Red
1. Confirm that your power cable is plugged
in.
2. Confirm that the breaker/switch for the
outlet is on.
If
4G LTE LED
is Blinking Yellow
Try relocating your CellBridge device to
another suitable location with better reception.
If
4G LTE LED
is Solid or Blinking Red
Try relocating your CellBridge device to
another suitable location with better reception.
If the condition exists for more than 5 minutes,
please contact Customer Care for additional
help.
If
3G LED
is Blinking Yellow
Confirm that the alarm panel is powered on,
and if the condition exists for more than 5
minutes, try relocating the device closer to the
alarm panel.
If
Status LED
is Solid or Blinking Yellow
The back panel may not be properly
connected. Please contact Customer Care for
additional help.
If
Status LED
is Solid or Blinking Red
The battery may not be properly
connected. Please call Customer Care to have
a technician sent to your home.
Have questions or need more help? Call Customer Care at
7.
It’s asking me to test my panel. How do I do that
?
If ADT doesn
’
t receive a signal from the CellBridge device after 10 minutes, then the installation
app will display a screen asking you to put your system in T
est mode. Here’s how
:
1. Click the
Start Test Mode
button.
Note:
The test mode duration will automatically default to one hour, however, the test
normally doesn’t
take longer than 10 minutes. Although your siren may sound, test mode
prevents ADT from responding to the alarm during the test.
