following these basic instructions using
white wine vinegar. It is recommended
that you do this once a month.
1. Fill the kettle with 3 small cups of
white wine vinegar, add water so that
the kettle is full between the MIN/
MAX mark.
2. Once the kettle has boiled remove it
from the heat. Pour out the cleaning
mixture. Boil the kettle again with
normal water and repeat several
times until the odour of vinegar has
disappeared.
You can also use a shop bought descaler
to do this. Simply follow the instructions
on the packet and run the appliance as
normal with the descaler solution in it.
After use, run clean water through the
appliance three times.
Descaler can be bought from all good
supermarkets.
UK and EU Guarantee
Your new Andrew James product comes
with a 24 month guarantee and a 2 year
fixed warranty, effective from receipt
confirmation. Your receipt or order
number is required as proof of purchase
date so it is imperative that you keep it
safe. This guarantee only applies if the
item has been used solely for the use
intended, and all instructions have been
followed accordingly. Please note this
product is only for domestic use only and
is not for commercial use.
Abuse of your product will invalidate the
guarantee. Returned goods can only be
accepted if repackaged properly within
the original colour product box, and
presented with the original receipt of
sale/order number. This does not affect
your statutory rights.
Returned products must be cleaned and
returned to us in as close to delivery
condition as possible.
If your product develops a problem
within the first 12 months of the fixed
warranty, we will pay all shipping costs to
have it returned to us. After 12 months
the customer will be liable for the cost of
returning the product to us. We will then
pay to have the repaired/replaced item
shipped back to the customer.
If you wish to return your item for a full
refund, you have the right to do so within
the first 7 days. For our returns policy
please go to our website:
Customers are responsible for any taxes
applied to our products when they are
shipped outside of the EU. All of our
prices are inclusive of VAT.
Once a product has been returned to us,
we will aim to repair or replace it within
30 days of receipt.
The guarantee does not cover any defect
arising from improper use, damage, build-
up of lime scale or repair attempts made
