www.addonics.com
Technical Support (M-F 8:30am - 6:00pm PST)
Phone: 408-453-6212
Email: www.addonics.com/support/query/
IMPORTANT
There is no back door for the Diamond Cipher encrypted hard drive if the
key is lost or stolen.
To ensure there is a spare key, your Diamond Cipher bundled kit comes with
one pair of Diamond Cipher keys. These 2 keys have identical encryption code.
One of these keys should be kept in a safe and secure location and can be sent
back to Addonics for duplicating additional keys. If you are down to the last key,
be sure to make a back up of all the data stored inside your encrypted hard
drive prior to sending the last key to Addonics. Addonics is not responsible for
key lost in the mail or retrieval of the data inside the encrypted hard drive.
•
The CIPHER key MUST be inserted at the front of the drive enclosure
in order for the drive to be ACTIVATED.
•
Once the drive is INITIALIZED using the Cipher Key that comes with
the kit, the drive can only be accessed by the original key.
•
The 2 keys that come with each Diamond Cipher bundled kit has their
own unique encryption code. So the keys among different kits are not
interchangeable.
•
If you have multiple sets of Diamond Cipher kits and would like all the
keys to have the same encryption code, you may make this request at
the time of your order or mail the keys together with master key back to
Addonics to recode them for you. Again be sure that you keep a spare
key with you. Make a back up of your data if you are mailing in your last
key.
Keeping track of the hard drive
If you are using the Diamond Cipher drive enclosure to encrypt multiple hard
drives, it is important to label your hard drive if you are taking the drive out of
the enclosure. The hard drive with Diamond Cipher encryption will look like a
brand new drive when attach directly to the SATA controller of a computer.
There will be no partition or any hint to indicate that the drive contains
encrypted data. When the drive is partitioned, all the encrypted data will be
lost.
The same holds true if a hard drive already has data on it is installed into the
Diamond Cipher drive enclosure. The computer detects the hard drive as a
brand new drive or a drive that is unallocated. Once you proceed to partition the
drive, the data that was on the hard drive will be erased and cannot be
recovered.
A Diamond Cipher encrypted hard drive can be moved to another Diamond
Cipher drive enclosure. But the same key used in encrypting the hard drive
must be used in the new drive enclosure in order to access the drive.
If you are installing multiple Diamond Cipher drive kits in your
organization, it is important to keep track of the drive and the encryption
key. Once it gets mixed up, there is no possible way to recover the data
on the encrypted hard drive.
