Appendix C - Product Support
150-359-100-01, Revision 01
52
October 27, 2000
HXU-359 List 1
A
PPENDIX
C - P
RODUCT
S
UPPORT
ADC Customer Service provides expert pre-sales and post-sales support and
training for all its products.
T
ECHNICAL
S
UPPORT
Technical support is available 24 hours a day, 7 days a week by contacting
the ADC Wireline Systems Division Customer Service Engineering Group at
one of the following numbers:
•
Telephone:
800.638.0031
714.730.3222
•
Fax: 714.832.9924
A Customer Service Engineer answers technical assistance calls Monday
through Friday between 7:30 AM and 5:30 PM, Pacific Time, excluding
holidays. At all other times, an on-duty Customer Service Engineer returns
technical assistance calls within 30 minutes.
R
ETURNS
To return equipment to ADC Wireline Systems Division:
1
Locate the number of the purchase order under which the equipment was
purchased. You will need to provide this number to ADC Wireline
Systems Division Customer Service to obtain a return authorization.
2
Call or write ADC Wireline Systems Division Customer Service to ask
for a Return Material Authorization (RMA) number and any additional
instructions. Use the telephone number, fax number, or email address
listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: [email protected]
