U s e r ’s G u i d e : U S B X ch a n g e
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Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this user’s guide first—you will find
answers to most of your questions here. If you need further assistance, use the support options listed below.
Technical Support Identification (TSID) Number
♦
The 12-digit TSID can be found on the white barcode-type label included inside the box with your product. The
TSID helps us provide more efficient service by accurately identifying your product and support status. The TSID is
required when contacting Technical Support.
♦
Detach the TSID label and affix it to your CD Jacket for further reference.
Support Options
♦
Search the Adaptec Support Knowledgebase (ASK) at
http://ask.adaptec.com
for articles, troubleshooting tips,
and frequently asked questions for your product.
♦
For support via Email, submit your question to Adaptec’s Technical Support Specialists at
http://ask.adaptec.com
.
North America
♦
Visit our website at
http://www.adaptec.com
.
♦
For information about Adaptec’s support options, call +1 408-945-2550, 24 hours per day, 7 days per week.
♦
Connect to the File Transfer Protocol (FTP) server at
ftp://ftp.adaptec.com
.
♦
To speak with a Technical Support Specialist, call +1 408-934-7274, Monday–Friday, 6:00
A
.
M
. to 5:00
P
.
M
., Pacific
Time. To expedite your service, have your computer in front of you.
♦
To order Adaptec products, including software and SCSI cables, call +1 800-442-7274 or +1 408-957-7274.
Europe
♦
Visit our website at
http://www.adaptec-europe.com
.
♦
Connect to the File Transfer Protocol (FTP) server at
ftp://ftp.adaptec-europe.com
.
♦
To speak with a Technical Support Specialist, call one of the following numbers, Monday–Thursday, 10:00 to 12:30
and 13:30 to 17:30; Friday, 10:30 to 12:30 and 13:30 to 16:30, Central European Time:
♦
English: +32 2 352 3470
♦
French: +32 2 352 3460
♦
German: +49 89 456 40660
To expedite your service, have your computer in front of you.
♦
To order Adaptec software and SCSI cables:
♦
UK: +0800 96 65 26 or fax +0800 731 02 95
♦
Other European countries: +32 11 300 379 or fax +32 11 300 375
Australia and New Zealand
♦
Visit our web site at
http://www.adaptec.com.au
.
♦
To speak with a Technical Support Specialist, call +612 9416 0698, Monday–Friday, 10:00
A
.
M
. to 4:30
P
.
M
.,
Eastern Australia Time. To expedite your service, have your computer in front of you.
Hong Kong and China
♦
Visit our website at
http://www.adaptec.com
.
♦
To speak with a Technical Support Specialist, call +852 2869 7200, Monday–Friday, 10:00 to 17:00.
♦
Fax Technical Support at +852 2869 7100.
Singapore
♦
Visit our Web site at
http://www.adaptec.com
.
♦
To speak with a Technical Support Specialist, call +65 245 7470, Monday–Friday, 10:00 to 17:00.
