11
AHA-2840A/2842A Installation Guide
Part Number: 510590-00, Rev B
Print Spec Number: 492663-00
Current Date: 5/9/96
ECN Date: 6/3/96
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Adaptec Technical Support and
Services
If you have questions about installing or using your Adaptec
product, check this installation guide first—you will find answers
to most of your questions here. If you need further assistance,
please contact us. We offer the following support and information
services:
Electronic Support
Technical information, including product literature, answers to
commonly asked questions, information on software upgrades
and other topics is available electronically through the following:
■
Adaptec World Wide Web (WWW) site at
http://
www.adaptec.com
.
■
File Transfer Protocol (FTP) server at
ftp.adaptec.com
.
■
CompuServe Adaptec Forum at
GO ADAPTEC
.
■
Adaptec USA Bulletin Board Service (BBS) at 408-945-7727;
supports up to 28,800 bps (bits per second), 8 data bits, 1 stop
bit, no parity. No product literature is available on the Adaptec
BBS.
■
Interactive Fax System at 408-957-7150; available 23 hours a
day, 7 days a week. The fax system is out of service 1 hour each
day.
Technical and Product Support
■
For technical support and information about many of
Adaptec’s electronic support services, call 800-959-SCSI (7274)
or 408-945-2550, 24 hours a day, 7 days a week.
■
To use the Adaptec Interactive Support System, call 800-959-
SCSI (7274) or 408-945-2550, 24 hours a day, 7 days a week The
system prompts you with questions regarding your problem
and then provides step-by-step troubleshooting instructions.
■
To speak with a product support representative, call
408-934-SCSI (7274), M–F, 6:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
After hours, on weekends, and on holidays, product support is
also available for a fee at 800-416-8066.
Sales and Ordering Information
■
For sales information, call 800-959-SCSI (7274) or 408-945-2550,
M–F, 6:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
■
To order Adaptec software and SCSI cables, call 800-442-SCSI
(7274) or 408-957-SCSI (7274), M–F, 6:00
A
.
M
. to 5:00
P
.
M
.,
Pacific Time.
■
To request additional documentation for Adaptec products,
call 800-934-2766 or 510-732-3829, M–F, 6:00
A
.
M
. to 5:00
P
.
M
.,
Pacific Time.