●
3
Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this document first—you will find answers to most of
your questions. If you need further assistance, use the support options listed below. To expedite your service, have your computer in
front of you.
Note:
The phone numbers listed in this section are subject to change. Please refer to the Support section of our Web
site at
www.adaptec.com
for the most up-to-date contact information.
Technical Support Identification (TSID) Number
●
Before contacting Technical Support, you need your product-unique TSID number. The TSID number identifies your product
and support status.
●
The TSID number is included on a white, bar-coded label, like this example:
●
Affix a copy of the TSID label to the CD jacket so that you don’t lose it.
North America
●
Visit our Web site at
www.adaptec.com
.
●
Search the Adaptec Support Knowledgebase (ASK) at
ask.adaptec.com
for articles, troubleshooting tips, and frequently asked
questions for your product.
●
For information about Adaptec’s support options, call +1 408-957-2550,
24 hours per day, 7 days per week. To speak with a Technical Support Specialist,
●
For
Hardware
products call +1 408-934-7274,
Monday to Friday, 5:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
●
For
RAID and Fibre Channel
products call +1 321-207-2000,
Monday to Friday, 5:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
●
For support via e-mail, submit your question at
ask.adaptec.com
.
●
You can order Adaptec products, including accessories and cables, by c1 408-957-7274. Or, you can order cables online at
www.adaptec.com/en-US/products/cables/
.
Europe
●
Visit our Web site at
www.adaptec.com/worldwide
.
●
German:
Call +49 89 43 66 55 22, Monday to Friday, 9:00 to 17:00, CET. For support via e-mail, submit your question at
ask-de.adaptec.com
.
●
French:
Call +49 89 43 66 55 33, Monday to Friday, 9:00 to 17:00, CET. For support via e-mail, submit your question at
ask-fr.adaptec.com
.
●
English:
Call +49 89 43 66 55 44, Monday to Friday, 9:00 to 17:00, GMT. For support via e-mail, submit your question at
ask.adaptec.com
.
●
You can order Adaptec cables online at
www.adaptec.com/en-US/products/cables/
.
Japan
●
Visit our Web site at
www.adaptec.co.jp
.
●
Call +0044-2213-2601.