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Adaptec 2033200, User Manual

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Adaptec 2033200 User Manual Download Page 26

21

Troubleshooting

c

In the window that appears, scroll down to the PCI area and 
click the arrow next to each PCI slot to reveal the PCI 
adapter information. If the USB2connect adapter is installed 
properly, you will see the following information listed 
under one of the slots:

If the card is not seen, verify that the Apple USB extensions are 
loaded and enabled. If so, verify that the card is seated 
properly. 

If you are still unable to resolve a problem, see the Adaptec 
Web site at 

http://www.adaptec.com

 or the Adaptec Support 

Knowledgebase at 

http://ask.adaptec.com

 for additional 

troubleshooting information.

Summary of Contents for 2033200

Page 1: ...R USB2connect Host Bus Adapter User s Guide ...

Page 2: ...sh are registered trademarks of Apple Computer used under license All other trademarks are the property of their respective owners Changes The material in this document is for information only and is subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy Adaptec Inc assumes no liability resulting from errors or omissions ...

Page 3: ...Options Search the Adaptec Support Knowledgebase ASK at http ask adaptec com for articles troubleshooting tips and frequently asked questions for your product For support via Email submit your question to Adaptec s Technical Support Specialists at http ask adaptec com North America Visit our Web site at http www adaptec com For information about Adaptec s support options call 1 408 957 2550 24 hou...

Page 4: ...ce have your computer in front of you To order Adaptec products including accessories and cables UK 0800 96 65 26 or fax 0800 731 02 95 Other European countries 32 11 300 379 Australia and New Zealand Visit our Web site at http www adaptec com au To speak with a Technical Support Specialist call 612 9416 0698 Monday Friday 10 00 A M to 4 30 P M Eastern Australia Time To expedite your service have ...

Page 5: ...paration between equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Use a shielded and properly grounded I O cable and power cable to ensure compliance of this unit to the specified limits of the rules European Union Compliance Statement This Informat...

Page 6: ... 2 0 or Enhanced Host Controller Interface EHCI is the fastest USB standard capable of transferring data at up to 480 Megabits per second while maintaining backward compatibility with USB 1 1 Open Host Controller Interface OHCI devices With three external ports on the AUA 3100LP five on the AUA 5100 and one internal USB port on each you can easily connect up to 127 devices to your USB2connect adap...

Page 7: ...e compatible embedded drivers USB2connect does not support Deep Sleep on Power Macintosh G4 systems The Deep Sleep feature is disabled when you install the USB2connect driver If the driver is not installed on Power Macintosh G4s you may experience USB devices disappearing from the bus or the system hanging when awakened from Deep Sleep At the time this guide was written there were no 2 0 drivers f...

Page 8: ... newer with Mac OS 9 0 4 and higher Note For the latest information on Mac OS X support see the Readme file on the CD or check the Adaptec Web site at http www adaptec com Other Requirements Available PCI slot 32 or 64 bit 3 3 or 5 volt compatible CD ROM drive Note For Macintosh systems a Beige Power Macintosh G3 with Rev B or newer logic board is required Goal of This Guide This guide explains ho...

Page 9: ...r and unplug the power cord open the computer cabinet Note See your computer documentation for specific instructions on opening your computer cabinet 2 Locate an unused 32 bit or 64 bit PCI expansion slot and remove the expansion slot cover Save the cover screw for use in Step 4 3 Insert the USB2connect into the PCI expansion slot Press down firmly until the card clicks into place Note Some PCI sl...

Page 10: ...al connector so that only five can be used at one time The default setting is that all external connectors are Enabled and the internal connector is Disabled To switch these settings so that the internal port is enabled set the jumpers according to the figure below Changing jumpers on the AUA 5100 All 5 external ports enabled External Port Enabled default jumpers disabled enabled These 4 ports ena...

Page 11: ...e New Hardware Wizard for your operating system if it appears even though there is currently no driver available for USB 2 0 devices Otherwise the wizard may open each time you start your computer Windows Me 1 Power up the computer During the operating system startup Windows Me will automatically detect and load drivers for the adapter Note It may take longer than usual for your system to restart ...

Page 12: ... not located select the option Automatic search for a beetter driver Recommended Click Next 3 If you do not have a USB 2 0 driver for USB2connect the Add New Hardware Wizard displays the message Windows was unable to locate a driver for this device Click Finish to complete the Add New Hardware Wizard ...

Page 13: ...ager tab Note Under Other devices a yellow appears before PCI Universal Serial Bus because at this writing there are no 2 0 drivers for USB2connect However the USB 1 1 drivers included with Windows Me operating system are compatible with USB2connect For updated driver information check the Adaptec Web site at http www adaptec com USB1 1 drivers for the USB2connect USB2 0 function see Note below ...

Page 14: ...t in the Windows 2000 operating system 1 Power up the computer During the operating system startup the adapter will be detected and Windows will load embedded drivers for the adapter Note It may take longer than usual for your system to restart as the operating system is locating the new drivers 2 The Found New Hardware Wizard opens Click Next ...

Page 15: ... User s Guide 3 On the Install Hardware Device Drivers window select the option Search for a suitable driver for my device recommended Click Next 4 On the Locate Driver Files window uncheck all the options Click Next ...

Page 16: ...indows Drivers 5 On the Driver Files Search Results window select the default option Disable the device Otherwise the operating system will attempt to locate a USB 2 0 driver each time you start the computer Click Finish ...

Page 17: ... Device Manager button Note Under the Other devices section a yellow appears before Universal Serial Bus USB Controller because at this writing there is no 2 0 driver for the USB2connect However the USB 1 1 drivers included with the Windows 2000 system are compatible with USB2connect For updated driver information check the Adaptec Web site at http www adaptec com USB2 0 unction see note below USB...

Page 18: ...1 1 and one EHCI USB 2 0 Windows 98 SE requires all these devices to be installed Please follow these instructions carefully 1 When the Add New Hardware Wizard opens click Next 2 Select Search for the best driver for your device recommended Click Next 3 On the following window uncheck all options Click Next ...

Page 19: ...ide 4 Select The updated driver recommended Click Next 5 You may see a message that Windows is searching for the driver Click Next 6 When you see the following prompt insert your Windows 98 CD in your CD ROM drive and click OK ...

Page 20: ...and click OK Note If you have copied your driver files onto your hard drive and know where they are located you can browse to that folder instead of inserting the Windows 98 CD Also your CD ROM drive may not necessarily be D 8 When the third driver has been copied onto your system the following window appears Click Finish ...

Page 21: ...er is installed To install the driver for the second OHCI controller repeat steps 1 8 To install the USB 2 0 EHCI driver repeat steps 1 3 The following window will display Click Next 10 Windows displays an Unknown Device error message if there is no USB 2 0 driver on your system Click Finish ...

Page 22: ...ect the Device Manager tab Note Under Other devices a yellow appears before PCI Universal Serial Bus if there is no 2 0 driver for USB2connect However the USB 1 1 drivers included with the Windows 98 SE system are compatible with USB2connect For updated driver information check the Adaptec Web site at http www adaptec com USB1 1 drivers for the USB2connect USB2 0 function see Note below ...

Page 23: ...the instructions 5 After the installation is complete click Restart if necessary to have the new settings take effect Note USB2connect does not support Deep Sleep on Power Macintosh G4 systems The Deep Sleep option is disabled when you install the USB2connect driver If you need to uninstall the USB2connect driver from a Power Macintosh G4 remove the file shown below from your Extensions folder On ...

Page 24: ...Note The USB2connect supports hot plugging allowing USB devices to be attached and recognized even when the computer is powered ON Some peripheral manufacturers support hot plugging in different ways See instructions for each device to determine the best way to attach and mount the peripheral The following figure shows the recommended configuration for connecting USB 1 1 and USB 2 0 devices Althou...

Page 25: ...r information on this Check the Windows 2000 Event Log if you encounter problems loading the drivers on your Windows 2000 operating system Check the troubleshooting section of your operating system user s guide Check the Readme file on the USB2connect CD if you encounter any problems with the software If the driver fails to load move the adapter to a different PCI slot For the Power Macintosh syst...

Page 26: ...erly you will see the following information listed under one of the slots If the card is not seen verify that the Apple USB extensions are loaded and enabled If so verify that the card is seated properly If you are still unable to resolve a problem see the Adaptec Web site at http www adaptec com or the Adaptec Support Knowledgebase at http ask adaptec com for additional troubleshooting informatio...

Page 27: ... 2001 Adaptec Inc All rights reserved P N 512882 06 Ver AA KM 05 01 R ...

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