Prosody X Installation guide
2
Hardware maintenance
2.1
Servicing
There are no user serviceable parts inside the Prosody X chassis. The unit may
optionally be powered off for inspection every year and to remove any dust that
accumulates internally. This should only be performed by qualified technical
personnel.
2.2
Cooling fan failure
The unit relies on forced air cooling to maintain the internal electronics within rated
operating temperatures. The unit has two cooling fans visible at the rear the unit is
designed to continue operating with a single fan failure. It is strongly recommended
that the unit is scheduled for fan replacement in the event of any fan failure. Fan
operation can be checked by accessing the system status page via the application
specific browser interface.
Contact your supplier for advice on fan replacement if the unit is out of warranty.
2.3
Moving an installed Prosody X
A Prosody X should not be moved while operating. If a Prosody X has to be moved,
the power must be disconnected to prevent equipment damage or risk to operator
safety. Please follow the application specific system shutdown procedure prior to
powering down an operating Prosody X.
2.4
Basic fault finding
The following list provides examples of possible reasons for the unit not operating
correctly.
Symptom
Possible cause
Unit does not power up
Check power cabling and fuses.
E1/T1 trunk non-
operational
Check layer 1 information. Possible cable
disconnection, network/user protocol configuration or
incorrect TDM clock recovery/synchronisation
configuration.
No Prosody X IP
communication
Check cabling and IP address.
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