ACU-RITE 01057RM Instruction Manual Download Page 2

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TROUBLESHOOTING

Possible Solutions:

• Allow up to ten minutes for the smartHUB

device ID to be activated with

www.MyAcuRite.com.
• Make sure you entered the Device ID

correctly. Verify the 12-digit Device ID located

on the bottom side of the smartHUB and

re-enter on My AcuRite.
• Verify the smartHUB has a network (Internet)

connection. If the Network Status Light flashes

rapidly in 30 second intervals, this indicates

there is no Internet connection.
• Unplug the smartHUB power adapter, wait

ten seconds, then plug back in.

smartHUB is not recognized when

adding to My AcuRite account

When the Sensor Status Light is continuously

flashing rapidly, the smartHUB has not received

a sensor reading for more than 60 seconds.
Possible Solutions:

• Make sure the sensor is in wireless range - all

sensors should be no more than 330 feet

(100 meters) from the smartHUB.
• Make sure the sensor batteries are installed

correctly. Batteries may need to be replaced.
• Make sure the smartHUB is located at least

3 feet away from "noisy" electronic devices,

including TVs and microwaves. Avoid locations

that are near large stone or concrete surfaces

and metallic surfaces.

smartHUB Sensor Status Light is

continuously flashing rapidly

What do the smartHUB

lights mean?

The smartHUB features integrated

status lights - similar to your

network router, these lights help

you determine the status of the

smartHUB:

SENSOR

STATUS

LIGHT

NETWORK

STATUS

LIGHT

This device complies with part 15 of the FCC rules. Operation is subject to the

following two conditions:

1- This device may NOT cause harmful interference, and

2- This device must accept any interference received, including interference

that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide

reasonable protection against harmful interference in a residential installation. This

equipment generates, uses and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful interference to radio

communications. However, There is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on, the user

is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

NOTE: The manufacturer is not responsible for any radio or TV interference caused by

unauthorized modifications to this equipment. Such modifications could void the user

authority to operate the equipment.
This device complies with Industry Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions:

(1) This device may not cause interference, and

(2) This device must accept any interference received, including interference that may

cause undesired operation of the device.

FCC Statement

HAVING PROBLEMS?

We’re Here to Help!

If your AcuRite product does not operate properly after trying the troubleshooting steps,

visit www.AcuRite.com or call (844) 228-5465 for assistance.

When the Network Status Light flashes rapidly

in 30 second intervals, the smartHUB cannot

establish a network (Internet) connection:
Possible Solutions:

• Make sure the Ethernet cable is firmly

connected. The cable may be defective

and need to be replaced.

• Make sure DHCP is enabled on your router.

Most routers have DHCP enabled by default.
• Check your network router settings. If MAC

address filtering security has been enabled,

your router may be ignoring the outbound

communication from the smartHUB. Consult

your network router’s instruction manual or

contact the manufacturer for more

information.

NOTE: The smartHUB Device ID

is its MAC address.
• The Ethernet port on your router may be

malfunctioning. Try connecting the cable to

a different port.

smartHUB has no network

(Internet) connection

IMPORTANT

Product must be registered to receive warranty

service. Register online to receive 1 year

warranty protection at www.AcuRite.com.

09150M INST 071816

Instrument Co., Lake Geneva, WI 53147. All other trademarks and copy-rights are the property

of their respective owners. AcuRite uses patented technology.

Visit www.AcuRite.com/patents for details.

Limited 1 Year Warranty

AcuRite is a wholly owned subsidiary of Chaney Instrument Company. For purchases of AcuRite

products, AcuRite provides the benefits and services set forth herein. For purchases of Chaney

products, Chaney provides the benefits and services set forth herein.
We warrant that all products we manufacture under this warranty are of good material and

workmanship and, when properly installed and operated, will be free of defects for a period of one year

from the date of purchase.
Any product which, under normal use and service, is proven to breach the warranty contained herein

within ONE YEAR from date of sale will, upon examination by us, and at our sole option, be repaired or

replaced by us. Transportation costs and charges for returned goods shall be paid for by the purchaser.

We hereby disclaim all responsibility for such transportation costs and charges. This warranty will not

be breached, and we will give no credit for products which have received normal wear and tear not

affecting the functionality of the product, been damaged (including by acts of nature), tampered,

abused, improperly installed, or repaired or altered by others than our authorized representatives.

Remedy for breach of this warranty is limited to repair or replacement of the defective item(s). If we

determine that repair or replacement is not feasible, we may, at our option, refund the amount of the

original purchase price.
THE ABOVE-DESCRIBED WARRANTY IS THE SOLE WARRANTY FOR THE PRODUCTS AND IS

EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL OTHER

WARRANTIES OTHER THAN THE EXPRESS WARRANTY SET FORTH HEREIN ARE HEREBY

EXPRESSLY DISCLAIMED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTY OF

MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
We expressly disclaim all liability for special, consequential, or incidental damages, whether arising in

tort or by contract from any breach of this warranty. Some states do not allow the exclusion or limitation

of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We further disclaim liability from personal injury relating to its products to the extent permitted by law. By

acceptance of any of our products, the purchaser assumes all liability for the consequences arising from their

use or misuse. No person, firm or corporation is authorized to bind us to any other obligation or liability in

connection with the sale of our products. Furthermore, no person, firm or corporation is authorized to modify

or waive the terms of this warranty unless done in writing and signed by a duly authorized agent of ours.
In no case shall our liability for any claim relating to our products, your purchase or your use thereof,

exceed the original purchase price paid for the product.
Applicability of Policy

This Return, Refund, and Warranty Policy applies only to purchases made in the United States and

Canada. For purchases made in a country other than the United States or Canada, please consult the

policies applicable to the country in which you made your purchase.

Additionally, this Policy applies only to the original purchaser of our products. We cannot and do not offer

any return, refund, or warranty services if you buy products used or from resale sites such as eBay or Craigslist.
Governing Law

This Return, Refund, and Warranty Policy is governed by the laws of the United States and the State of

Wisconsin. Any dispute relating to this Policy shall be brought exclusively in the federal or State courts

having jurisdiction in Walworth County, Wisconsin; and purchaser consents to jurisdiction within the

State of Wisconsin.

smartHUB

AcuRite customer support is committed to