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My computer cannot find my Home DSL Modem.
If your modem seems to have performed the installation, go to the Start
menu on your task bar, Settings, Control Panel, System and Device
Manager. If there are any yellow exclamation marks or red x’s then contact
Action
tec Technical Support.
Since installing my Home DSL Modem, my 56K analog modem does not
work.
If your modem seems to have performed the installation, go to the Start
menu on your task bar, Settings, Control Panel, System and Device
Manager. If there are any yellow exclamation marks or red x’s then contact
Action
tec Technical Support.
When I pick up my phone, there is no dial tone.
Check to see if your phone line is properly connected to the microfilters. If all
your lines are properly connected and there still is no dial tone, contact your
telephone company for assistance.
Troubleshooting
Troubleshooting
I have more than 4 phones in my home. Where can I get more microfil-
ters?
Your Home DSL Modem package should include four (4) microfilters. If
you need more, try visiting the retailer from whom you purchased this
modem.
It has been days since I signed up for DSL with America Online and my
service still has not been activated.
Contact America Online at 1-888-849-3200, from 8:00AM to 1:00AM EST,
to find out about the status of your order.
Does anyone need to visit my home?
No. The only problem that may require a home visit is if your phone lines
are in poor condition. America Online will be able to tell you if this problem
exists. If you need assistance please contact America Online Technical
Support at 1-888-849-3200, from 8:00AM to 1:00AM EST.
I am not using America Online as my DSL service provider.
This product is only configured for America Online. Please contact
Action
tec Technical Support to learn how to configure this modem for other
DSL service providers.
Troubleshooting
