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Problem
Diagnosis
Procedure
The appliance is not
working.
Your appliance is not
powered up.
Check your appliance is properly
connected and powered (see
chapter 2.2
).
Your appliance is not turned
on.
Check the remote control is properly
turned on (see
chapter 5.1
).
Check the pilot wire unit is not
sending a load shedding stop order.
The appliance continues to
heat, even though a
window is open.
The “Window detection”
function is not activated.
Activate the function (see
chapter 5.3
, parameter 1).
The correct operating
conditions for the window
opening/closure detection
function have not been met.
See
chapter 5.6
The appliance does not
start to heat again, al-
though a window has been
closed.
The correct operating
conditions for the window
opening/closure detection
function have not been met.
See
chapter 5.6
The remote control does
not allow operations.
The remote control is locked. Disable key locking (see
chapter 5.1
).
Communication problems
between remote control
and appliance.
Remote control and/or radio
frequency communication
problem.
Check the icon is present (paired
appliance).
Check that the LED changes colour
according to the commands sent.
Check your appliance is not controlled
by a pilot wire unit.
If checks are positive: remove the
control batteries for 10 minutes then
replace the batteries.
Pairing has been lost
following a power failure.
The remote control and the
appliance have to be reset.
See
chapter 8.3
Following a powercut of
less than one hour, the
appliance appears to have
lost its settings.
The appliance will automati-
cally recover its settings in
less than an hour.
-
The screen of the remote
control (stored in the
drawer behind the radiator)
appears black.
The blackening is caused by
excess heat. It has no effect
on the operation of your
remote control.
Remove the remote control from the
drawer and leave it at room tempera-
ture, until the screen returns to
normal.
8. Maintenance and troubleshooting tips
8.1 Routine maintenance operations
High-quality materials and surface treatment protect your appliance against corrosion and
impacts.
To maximise the service life of your appliance, we recommend you take the following precau-
tions:
- Never use abrasive or corrosive products on the outer surfaces of the appliance (except the
electrical parts); use warm, soapy water.
- For the casing of the receiver unit and the remote control, use a dry (solvent-free) cloth.
8.2 Troubleshooting
Despite all our efforts in manufacturing our products, you may encounter some easy-to-solve
operating failures. In this case, please consult the table below to find our suggested solution.
Nonetheless, should you fail to solve the problem encountered, please contact your supplier’s
after-sales service for assistance.
Problem
Diagnosis
Procedure
The appliance is not
heating.
The temperature setting on the
remote control is incorrect.
Check the remote control is set to ask
the appliance to start heating (see
chapter 5.2
).
The mixed appliance has not
filled with water properly.
Check the filling of the appliance (see
chapter 3.2
).
The appliance is operated by a
programming unit.
See the programming unit manufactu-
rer’s manual.
The load shedder is enabled and
has shut down heating on the
appliance.
Wait for load shedding to finish.
The appliance has not be
paired with the remote control
(the icon is not displayed
on the remote control screen).
Remove the batteries from the remote
control, wait a few seconds, then
replace the batteries and proceed with
pairing (see
chapter 4.1
).
An open window detected
( icon flashes)
Turn off the window opening
detection function (see
chapter 5.3
,
parameter 1).
The LED is flashing
other colours: fault.
Contact your installer or after-sales
service.
Summary of Contents for ASV-060-090/GF
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