Acomdata PDHD1000USE-72 User Manual Download Page 43

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What you need to obtain warranty service:

1) A copy of the bill of sale for your AcomData product;
) A

Returned Merchandise Authorization

(RMA) number that is

assigned to your product by your TSS. An RMA can only be gener-

ated if the product has been registered online at www.acomdata.

com. If your AcomData product is not registered at the time you

need service, you must register the product online or your TSS can

to ensure you receive prompt service.

DO nOT SEnD A PRODUCT in FOR SERViCE WiTHOUT

FiRST COnTACTing ACOMDATA TECHniCAl SUPPORT.

ACOMDATA CAnnOT ACCEPT RETURnED PRODUCTS

THAT HAVE nOT BEEn ASSignED An RMA nUMBER.

Obtaining service

Summary of Contents for PDHD1000USE-72

Page 1: ...User s Guide ...

Page 2: ...ting to know your AcomData Drive 12 pureDrive at a glance 13 pureDrive in depth 13 Hi Speed USB 2 0 14 eSATA eSATA equipped models 15 Mac PC ready 15 Hot pluggable 15 Fanless design 16 Security lock slot 16 On Off switch 17 Technical specifications Installing your pureDrive 19 Installing the USB 2 0 driver Contents ...

Page 3: ...osing a file system 31 Formatting the Drive in Windows Vista XP or 2000 32 Formatting the Drive in Windows Me or 98SE 33 Formatting the Drive on a Mac Help other information 35 Maintaining your Drive 35 Defragmenting and optimizing a hard drive 35 Examining and repairing a hard drive 35 Protecting your data from malware 36 Cleaning the Drive case 37 Frequently asked questions 39 Troubleshooting 39...

Page 4: ... 43 Obtaining service 44 Contact AcomData 45 Notices ...

Page 5: ...Getting started ...

Page 6: ...tion for the proper installation use and care of your AcomData product Please read it carefully and retain it for future reference Symbols used in this guide Alerts the reader to a warning or to very impor tant information Indicates important information for Windows users Indicates important information for Mac users Indicates important information for USB users Indicates important information for...

Page 7: ...ers of liquids on the device This can damage the device and increase the risk of electric shock short circuiting fire or personal injury If the device has a three prong plug never plug the device into a two prong outlet Do not expose this device to temperatures outside the range of 5 C to 35 C when the device is in operation and 20ºC to 60ºC when not in operation Do not use a third party AC adapte...

Page 8: ... AC Adapter QuickStart Guide USB Cable CD ROM AcomData pureDrive eSATA Cable Supplied with eSATA equipped models only Stand Package contents ...

Page 9: ...dows 2000 with Service Pack 4 or later Windows Me or 98SE A computer or hub with a free USB 2 0 or USB 1 1 port OR a free eSATA port eSATA equipped models only Important Notes To get Windows updates go to www microsoft com USB 1 1 ports limit interface transrer rates to up to 12 Mbps Users of Windows 98SE and 2000 SP3 or earlier You will need to install the supplied USB 2 0 driver Instruc tions ar...

Page 10: ...ticle html artnum 107483 There are several ways to deal with this issue 1 If you don t need Windows compatibility you can re format the Drive using the Mac OS Extended file system 2 You can partition the Drive so that no single partition is larger than 128 GB Partitioning a hard disk will erase any data stored onthedisk Gotohttp docs info apple com article html artnum 107483forinstructions 3 Befor...

Page 11: ...Getting to know your AcomData Drive ...

Page 12: ...12 Actual layouts of the back panels may not be exactly as shown pureDrive at a glance USB2 0 Model USB2 0 Model USB2 0 eSATA Model On Off Switch Power Port USB Port eSATA Port Activity LED ...

Page 13: ... protocols this is called interface overhead In day to day use you can expect maximum sustained transfer rates in the mid 30s MB s Megabytes per second Interface transfer rates are expressed in bits per second e g Mbps Megabits per second because this is the truest way of measuring raw interface performance However for the end user it is more meaningful to express transfer rates in bytes per secon...

Page 14: ...lly requires one or more USB hubs eSATA eSATA equipped models Parallel ATA PATA technology served computers well for about two decades However increasingly faster hard disk transfer rates have forced the ATA interface specification to be continuously updated in order to avoid becoming the limiting factor in disk I O performance SATA a serial implementation of the ATA interface was developed by the...

Page 15: ...d Mac the Drive is compatible with both platforms right out of the box Although FAT32 will work fine in most cases you may want to consider re formatting the Drive using one of the other file sys tems available with your OS See Formatting the Drive for infor mation and instructions Hot pluggable You can connect disconnect the Drive while your computer and the Drive itself are running i e hot Fanle...

Page 16: ...ring your Drive to your desk security lock not included On Off switch It s a simple thing but it s powerful too The on off switch allows you to save electricity by turning the Drive on only when you actu ally need to use it Always unmount the Drive or turn off your computer before you turn off or disconnect the Drive See How to Unmount and Turn off the Drive for details ...

Page 17: ...r smaller models Seek times Read 11 ms Write 12 ms Error rate non recoverable 1 in 1014 bits read Spindle start max 9 s Start Stop Cycles 25 C 50 000 Chassis approved recognized CE External power supply AC input 100 240 V 50 60 Hz 1 0 A DC output 12 V 2 A Ambient temperatire Operating 5 35 C Non operating 20 60 C Relative humidity non condensing Operating 5 95 33 C Non operating 5 95 33 C Technica...

Page 18: ...Installing your pureDrive ...

Page 19: ...e 2 On the splash screen that appears select Install USB 2 0 Driver 3 Follow the instructions in the InstallShield Wizard On the final screen of the InstallShield Wizard you will be given the option to restart your computer You must restart your computer in order to make the software active Make sure the restart option is selected and click Finish Do not remove the CD until after the com puter res...

Page 20: ... on a sturdy flat surface Do not place the Drive on an unstableormakeshiftbase suchasastackofbooks thatmaybeproneto collapseortoppling To place the Drive vertically 1 Place the stand at the desired location on your dektop 2 Hold the Drive above the stand roughly centered with it 3 Push the Drive down onto the stand as far as it will go Drive setup ...

Page 21: ...1 Refer to the illustration below when following the instruc tions on the next page Connecting the Drive AC Adapter To AC outlet USB Cable Power Port On Off Switch To computer or USB hub USB 2 0 1 1 port ...

Page 22: ...the other end into an AC outlet Step 2 Connect the interface cable If using USB 2 0 1 1 The USB cable has a Type A connector at one end and a Type B connector at the other end The connectors can only be plugged in one way Be sure to correctly insert them or you may dam age the Drive and void the warranty 1 Plug the Type A connector of the USB cable into a USB port on your computer hub 2 Plug the T...

Page 23: ...host adapter cards used SATA I ports which are shaped differently than eSATA ports If your computer has a SATA I port you will need to purchase a cable with an eSATA SATA II connector at one end and a SATA I connector at the other end Step 3 Flip the Drive s On Off switch to turn it on In a few moments the Drive will mount to your computer s operting system Windows users will see a new drive icon ...

Page 24: ...me label during the formatting setup process Windows users 1 Go to My Computer and right click the Drive s icon 2 In the pop up menu select Rename 3 Enter a new name in the icon label and press Return Mac users 1 Click the Drive s icon on the Desktop and press Return The label field will be highlighted 2 Type in a new name and press Return You may be required to enter an administrator password bef...

Page 25: ...Using your AcomData Drive ...

Page 26: ...is still powered on Never turn off a hard drive or disconnect any cables while it is mounted Youmaylosedataordamagethedrive Windows users 1 In the Windows Taskbar click the Safely Remove icon the icon with the green arrow 2 Select the Drive form the pop up list After a few seconds Windows will give you a message that it is safe to remove the device 3 Click OK You can then safely turn off the Drive...

Page 27: ...fely turn off the Drive Option 2 From within the Finder Locate the Drive icon in the Sidebar Click the eject symbol next to the icon After the icon disappears you can safely turn off the Drive WhetheryouareusingaMacoraPC WhenyoushutdownyourcomputertheDrivewillunmountautomatically Afterthecomputerhasshutdownyoucansafelyturnitoff ...

Page 28: ...g and file systems Before a hard disk can be used to store data it must contain one or more partitions and each partition must be formatted with a given file system Formatting is also commonly referred to as Initializing on the Mac OS A file system defines the disk s directory structure for keeping track of and accessing files It also governs other features such as the way files are named the maxi...

Page 29: ...3 and higher can read but not write to NTFS formatted volumes Mac OS Extended HFS Plus is the most common file system used on Macs It is not compatible with Windows Depending on which version of the Mac OS you have you have the option to use journaled and case sensitive HFS Plus file systems For an explanation of journaling go to http docs info apple com article html artnum 107249 For an explanati...

Page 30: ...he NTFS file system If you plan to use the Drive only on a Mac we recommend for matting the Drive with the Mac OS Extended file system If you need cross platform compatibility you have two options 1 Format the Drive on a Windows PC with the FAT32 file system 2 Format the Drive on Mac OS 10 3 or later with the MS DOS file system ...

Page 31: ...the File System pop up menu select the file system 6 In the Allocation unit size pop up select Default allocation size 7 In the Volume label field type in a unique name for the Drive that will distinguish it from other volumes 8 Under Format options you can check Quick Format If you leave it unchecked Windows will run a Full format A Full format will take about 30 90 minutes A Quick format will ta...

Page 32: ...will allow you to easily distinguish it from other storage devices Limit 8 characters no symbols 4 Click Start The following warning will appear This device is either a hard disk or a large removable disk Formatting it will destroy all files currently on the drive Are you sure you want to format this drive If the Drive contains no data or you already backed up the data you wish to keep click OK 5 ...

Page 33: ...some Mac OSs you have the option of selecting journaled and or case sensitive file systems Go to http docs info apple com article html artnum 107249 and http docs info apple com article html artnum 107863 for explanations of journaling and case sensitive respectively 5 In the Name field type in a name for the Drive 6 Click Erase You should see an alert message Erasing a disk will destroy all infor...

Page 34: ...Help other information ...

Page 35: ...e damaged or the data may become corrupted Regular examination of your Drive with a quality diagnostic and repair utility will help you avoid irreparable disk damage and data loss Protecting your data from malware One of the greatest threats to your data comes from viruses and other malware such as worms trojan horses and spyware The term virus is commonly used to refer to all forms of malware The...

Page 36: ...rams are designed to seek out and eradicate or quarantine viruses before they can cause damage Cleaning the Drive case Always unplug all cables from the Drive before cleaning it Clean the Drive using a soft dry cloth For tough dirt dampen a soft cloth with some neutral detergent diluted in 5 to 6 parts water wipe off the dirt then wipe off the Drive with a dry cloth Do not use alcohol paint thinne...

Page 37: ...Where are the drivers for Vista XP 2000 and Me A They are built into the operating system No additional drivers are needed Q Can I connect the Drive to an expansion card A Yes but you may need to update the card s software firmware Q Why doesn t the Drive have a fan A Heat generation can be an issue with some hard drives which is why they often have big noisy fans Your AcomData Drive was engineere...

Page 38: ...1 048 576 KB 1 073 741 824 bytes For example a 120 GB hard drive partition will mount as approximately a 111 8 GB volume on your computer s OS The reason the number will be approximate is because the actual number of available bytes of storage on a 120 GB hard drive will not be exactly 120 000 000 000 It is actually a bit more than that We just round down the figure to 120 GB for simplicity s sake...

Page 39: ...updates for your operating system When I leave my computer idle for a while and come back the Drive won t work properly The most likely cause is that your computer is going into Sleep mode The immediate solution is to restart your computer To prevent this problem from recurring go into your Power Settings Energy Saver and set it to where it never goes into Sleep mode The Drive feels quite warm to ...

Page 40: ...p up menu select Delete Partition Once you do this it will say Online Unallocated Right click on the box and select Create New Partition in the pop up menu When the Partition Wizard appears select Primary Partition and click on Next You will see a default value for the Drive click Next You will then see a drive letter you can change this drive letter if you wish click Next You will then be asked t...

Page 41: ...port that only supports USB 1 1 This is fine except your Drive will operate USB 1 1 speeds up to 12 Mbps Performance via USB seems to be slower than 480 Mbps First in order to reach USB 2 0 speeds you need a connection that sup ports USB 2 0 If the connection only supports USB 1 1 the Drive will operate at USB 1 1 speeds up to 12 Mbps The Drive will auto sense the speed of your USB port and adjust...

Page 42: ...o never go into Sleep mode The Drive feels quite warm to the touch when powered on Is this dangerous When in operation the Drive may indeed feel quite warm to the touch This is normal Performance via USB seems to be slower than 480 Mbps First in order to reach USB 2 0 speeds you must have a computer or host adapter card that supports USB 2 0 If the connection only sup ports USB 1 1 the Drive will ...

Page 43: ...stered online at www acomdata com If your AcomData product is not registered at the time you need service you must register the product online or your TSS can register it for you Your TSS will then walk you through the process to ensure you receive prompt service Do not send a product in for service without first contacting AcomData Technical Support AcomData CANNOT accept returned products that h...

Page 44: ...d Pomona CA 91710 Telephone 909 348 0680 Fax 909 598 8663 Web Site www acomdata com Customer Service customerservice acomdata com Technical Support techsupport acomdata com Pre Sales Questions sales acomdata com Contact AcomData ...

Page 45: ...omissions in this document or from the use of the information contained herein is assumed The publisher reserves the right to make changes or revisions without reservation and without obligation to notify any person of such revisions and changes Federal Communications Commission FCC Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Clas...

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