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Acomdata External HARD DRIVE USB 2.0, User Manual

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Acomdata External HARD DRIVE USB 2.0 User Manual Download Page 58

. In the 

New Password

 field, enter a password. 

. In the 

Confirm New Password

 field, re-enter the password.

. In the 

Hint

 field, type in a word or short phrase that will help 

you remember your password in case you forget it. Click 

OK

.

. You will see a message telling you to unplug and plug in the 

device. Click 

OK

, then unplug and plug in the USB cable con-

nected to the Drive.

7. After you re-connect the Drive, either the Welcome Screen 

or the SecureHD Login window will appear. If the Welcome 

Screen appears, click on 

'Login'

 to access the SecureHD Login 

window. 
Enter your password and then click 

OK

. 

From now on, before the HD partition will mount, you will 

need to input your password in the SecureHD Login win-

dow.

Summary of Contents for External HARD DRIVE USB 2.0

Page 1: ...Hi Speed USB 2 0 EXTERNAL USER S GUIDE ...

Page 2: ... for Windows 14 System Requirements for Mac Getting to Know Your AcomData HybridDrive 18 E5 HybridDrive at a Glance 19 E5 HybridDrive In Depth 19 VirtualCD SecureHD 20 Password Security 21 Nomad Mobile Desktop Windows only 24 PushButton Backup 25 Synchronization Sync 25 About Hi Speed USB 2 0 27 Mac PC Ready 28 Hot Pluggable Contents ...

Page 3: ...he USB 2 0 Driver 37 Connecting the Drive to Your Computer Setting Up Using HybridDrive on Windows 42 Setting Up the Drive 42 Step 1 Confirm the Drive has been recognized by your PC 43 Step 2 Deactivate the Welcome Screen 44 Step 3 Change the pre set password or disable Password Security 46 Step 4 Activate Nomad Mobile Desktop 48 How to Safely Turn Off Disconnect the Drive 50 Using Nomad 54 Using ...

Page 4: ...n a Mac 64 Using Password Security 64 Installing SecureHD Login 65 Logging in 66 Changing the Password 67 Disabling Password Security 68 Enabling Password Security 70 What if You Forget Your Password 70 Resetting the Password 72 How to Safely Turn Off Disconnect the Drive 74 Performing Basic Tasks 75 Renaming the HD Partition Re Formatting Your HybridDrive 78 About Formatting File Systems 78 About...

Page 5: ...ac Help Other Information 86 Maintaining Your Drive 86 Defragmenting and Optimizing a Hard Drive 87 Examining and Repairing a Hard Drive 88 Protecting Your Data from Malware 89 Cleaning the Drive Case 90 Stacking Drives 91 Troubleshooting 92 Troubleshooting for Windows Users 96 Troubleshooting for Mac Users 98 Obtaining Service 99 Frequently Asked Questions 104 Glossary 106 One Year Limited Warran...

Page 6: ... Pomona CA 91710 Telephone 909 348 0680 Fax 909 598 8663 Web Site www acomdata com Customer Service customerservice acomdata com Technical Support techsupport acomdata com Pre Sales Questions sales acomdata com Contact AcomData ...

Page 7: ...Introduction ...

Page 8: ...d on the Drive s CD partition more on the CD partition later Viewing PDF documents requires Adobe Acrobat Reader v 5 or later You can down load Adobe Reader for free at www adobe com products acrobat readstep2 html Please read this guide carefully and retain it for future refer ence It contains very important information to help you properly set up your HybridDrive and customize its many advanced ...

Page 9: ...o a warning or important information Indicates a helpful tip or other useful information Alerts the reader to important information about USB related issues Indicates information specific to Mac users Indicates information specific to Windows users ...

Page 10: ...evice Do not expose the device to damp or wet conditions Never place containers of liquids on the device This can damage the device and increase the risk of electric shock short circuiting fire or personal injury Do not expose this device to temperatures outside the range of 5 C to 35 C when the device is in operation and 20ºC to 60ºC when not in operation Do not use a third party AC adapter or po...

Page 11: ...n above please contact Customer Service at customerservice acomdata com or call 800 470 4495 AcomData E5 HybridDrive Stand AC Adapter Power Cord HybridDrive User s Guide Mail In Registration Card Rubber Feet USB cable CD Package Contents ...

Page 12: ...tes access all online support services view all of your registered AcomData products manage your personal profile 4 If you need warranty service arranging product returns is faster and easier if you registered online You may also register via mail by filling out and returning the Registration Card included in the package WhenregisteringyourAcomDataproductyouwillneedthemodelnumber and serial number...

Page 13: ... use the supplied Redemption backup software which gets installed on your HybridDrive when you activate the Nomad Mobile Desktop Nomad Mobile Desktop has no additional requirements However not all of the bundled applications may be com patible with all supported Windows operating systems Attention Windows 98SE and 2000 pre SP4 Users You will need to install the USB 2 0 driver from the supplied CD ...

Page 14: ...r the SecureHD Login software PushButton Backup and Sync use the supplied Redemption backup software which requires Mac OS 10 3 or later 20 MB of free computer hard disk space Attention Mac OS 10 2 users Your AcomData Drive was formatted at the factory with the FAT32 file system However Mac OS 10 2 does not recognize FAT32 MS DOS formatted volumes larger than 128 GB If these conditions pertain to ...

Page 15: ...tnopartitionislargerthan128GB Partitioningaharddiskwilleraseanydata storedonthedisk Gotohttp docs info apple com article html artnum 107483 for instructions 3 Before you connect the Drive upgrade to Mac OS 10 3 or later This option will allow you to maintain Windows compatibility and no partitioning or re format ting is required For more information about this issue go to http docs info apple com ...

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Page 17: ...Getting to Know Your AcomData HybridDrive ...

Page 18: ...s needed while your computer is running See How to Properly Turn Off and Disconnect the Drive for details USB 2 0 1 1 Port The supplied USB cable plugs in here The Drive has a Type B port and your computer has a Type A port which correspond to the connectors of the USB cable Power Port The AC adapter plugs in here When connecting the Drive take care to orient the connector properly as it will only...

Page 19: ...artitions As the name implies one is the CD partition the other is the HD Hard Disk partition When you connect the Drive to your computer the two partitions will mount as separate distinct volumes as if they were two discrete devices The CD partition is recognized by your computer as a CD ROM volume with the label CD PART On Windows PCs it will appear in My Computer under Devices with Removable St...

Page 20: ...ere the data you save to the Drive is stored If you activate the Nomad Mobile Desktop the included applications are installed on and run from the HD partition Password Security The Password Security feature is a simple yet powerful tool that you can use to restrict access to the HD partition of your Drive If Password Security is enabled before the HD partition will mount you must enter your passwo...

Page 21: ...lways secure no matter what computer you connect it to The Drive comes from the factory with Password Security enabled and armed with a pre set password You can either replace the pre set with a password of your own or if you do not want to secure your Drive you can disable Password Security Full instructions are provided Nomad Mobile Desktop Windows only Nomad Mobile Desktop is a powerful ready t...

Page 22: ...ate Nomad These two features need the Redemption backup software which is bundled with Nomad in order to function Applications bundled with the Nomad cannot be installed individually About Nomad Mobile Desktop Applications Redemption Backup Developed exclusively for PushButton equipped Drives Redemption is the software that backs up your data when you press the PushButton Redemption is also the so...

Page 23: ...ponent OpenOffice org is compatible with Microsoft Office and other office suites The source code of the suite was released as an open source project with the aim of breaking the market dominance of Microsoft Office by providing a lower cost high quality open alternative For more information about OpenOffice org visit www openoffice org Thunderbird Thunderbird is an award winning cross platform e ...

Page 24: ... and Password Security PushButton Backup PushButton Backup is a faster easier way to run routine data backups Rather than having to launch a backup utility and set cumbersome parameters every time you want to backup your files all you need to do is press the PushButton on your Drive Not only does PushButton Backup make backups simpler and more convenient but since you re backing up your data to a ...

Page 25: ...ushButton A more detailed explanation and instructions are provided in the PushButton Backup User s Guide About Hi Speed USB 2 0 Your AcomData Drive is equipped with a Hi Speed USB 2 0 interface USB stands for Universal Serial Bus USB 2 0 has a maximum interface transfer rate bandwidth of 480 Mbps Megabits per second That s 40 times faster than the earlier standard USB 1 1 which has a bandwidth of...

Page 26: ...s because this is the truest way of measuring raw interface performance However for the end user it is more meaningful to express day to day transfer rates using the byte as the base unit e g MB s because computer files are measured in bytes kilobytes megabytes etc USB 2 0 is backward compatible with USB 1 1 This means you can connect a USB 1 1 device to a USB 2 0 port and vice versa However inter...

Page 27: ...an other USB 2 0 controllers This does not mean that our USB controller exceeds the 480 Mbps bandwidth of the Hi Speed USB 2 0 specification It does however mean that you ll enjoy better day to day performance subject to the factors described above Mac PC Ready Your AcomData Drive was formatted at the factory with the FAT32 file system Because FAT32 is supported on both Windows and Mac the Drive i...

Page 28: ... operation On Off Switch It s a simple thing but it s powerful too The on off switch allows you to save electricity by turning the Drive on only when you actually need to use it Furthermore if Password Security is enabled you can reduce the risk of others access ing your files when you leave your computer unattended Sure someone can always turn on the Drive but unless they know your password they ...

Page 29: ...ional speed 7200 RPM Latency average 4 2 ms Seek times average Read 8 5 ms Track to track 2 ms Full stroke 21 ms Error rate non recoverable 1 in 1014 bits read Spindle start time max 9 s Start Stop cycles at 25ºC 50 000 Ambient temperature operating 5ºC 35ºC Relative humidity non condensing operating 8 90 Chassis approved recognized FCC CE UL Technical Specifications ...

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Page 31: ...Installing Your HybridDrive ...

Page 32: ...o stack on additional AcomData E5 Drives we rec ommend the vertical position as this orientation takes up the minimum amount of desktop space Also the PushButton will be higher up so there is less chance it will get obstructed by other items on your desk Vertical Placement Most likely your Drive was packaged with the stand attached to the Drive case so you can stand the Drive on your desktop verti...

Page 33: ...es as far as they will go 3 Attach the stand to the Drive case by sliding the nuts through the groove in the Drive case entering from the backside of the case You cannot slide the stand in from the front of the case The stand is symmetrical so it does not matter which end you insert first Once the nuts are in the groove position the stand so that it is centered with the Drive case 4 While holding ...

Page 34: ...rive In the event that you need warranty service youwillneedtosendusthestandalongwiththeDriveitself Removing the stand Use a screw driver with the proper type and size head to loosen the two screws located on the underside of the stand Loosen the screws just enough so that you can easily slide the stand out of the groove Keep the nuts attached to the screws Store the stand in a safe place ...

Page 35: ...ur desktop 1 Decide whether you want the PushButton to be located on the left or right side when the Drive is in the horizontal position and select the appropriate side on which to affix the feet 2 Remove one of the rubber feet from the paper backing and carefully position the foot inside one of the four oblong indentations with the adhesive side down Once the foot is properly posi tioned press do...

Page 36: ...installation program will launch automatically Follow the instructions in the InstallShield Wizard 3 On the final screen of the InstallShield Wizard you will be given the option to restart your computer You must restart your computer in order to make the software active Make sure the restart option is selected and click Finish Do not remove the CD until after the computer restarts 4 After your com...

Page 37: ...d the warranty 2 Plug the power cord into the socket in the AC adapter Then plug the other end into an AC outlet If the power cord has three prongs be sure to plug the cord into a three prong grounded outlet 3 Plug the Type A connector of the USB cable into a USB port on your computer or USB hub 4 Plug the Type B connector into the USB 2 0 port on the back of the Drive When making the connections ...

Page 38: ...r Cord To AC outlet If plug has three prongs be sure to plug into a three prong outlet USB Type A Connector Plug into to a USB 2 0 1 1 port on your computer or USB hub USB Type B Connector USB 2 0 1 1 Port Power Port Power Switch ...

Page 39: ...e an icon labelled CD PART in My Computer under Devices with Removable Storage On the Mac an icon labelled CD PART will appear on the Desktop and in the Finder s Sidebar 6 Your next step depends on your operating system Windows users Proceed to Setting Up Using HybridDrive on Windows Mac users Proceed to Setting Up Using HybridDrive on a Mac ...

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Page 41: ...Setting Up Using HybridDrive on Windows ...

Page 42: ...ll say Your new hardware is installed and ready to use 2 The Drive s CD partition will mount The CD partition will always mount automatically whether Password Security is enabled or not The CD partition is read only It cannot be changed or deleted See HybridDrive In Depth for information on the VirtualCD SecureHD partition scheme To confirm the CD partition has mounted go to My Computer you ll see...

Page 43: ...the Welcome Screen every time you mount the Drive check Do not display the Welcome Screen next time The next time you mount the Drive you will be taken directly to the Password Security Login window You can re activate the Welcome Screen by checking Show Welcome Screen in the Password Security Login window This can be useful if someone else needs to use the Drive HybridDrive Welcome Screen ...

Page 44: ...nge Password A win dow titled SecureHD Login will appear 2 In the Current Password field enter 12345 3 In the New Password field enter your new password 4 In the Confirm New Password field re enter the new password 5 In the Hint field type in a word or short phrase that will help you remember your password in case you forget it Click OK 6 You will see a message telling you to unplug and plug in th...

Page 45: ...tition is now mounted and ready to use Click OK or just wait for the message to time out 8 Proceed to Step 4 Option 2 Disabling Password Security 1 In the Welcome Screen click on Disable Password Security A window titled SecureHD Login will appear 2 In the Current Password field enter 12345 and click OK 3 You will see a message telling you to unplug and plug in the device Click OK then unplug and ...

Page 46: ...cations Activating Nomad requires no fees or license codes Nomad is yours to enjoy with our compliments The manufactur ers of the individual applications may have their own end user license agree ments EULAs but there is no cost to install their software If you want to use PushButton Backup or Sync you must activate Nomad These two features need Redemption backup software which is bundled with Nom...

Page 47: ...on will show up in the Taskbar By default Redemption is set to auto launch because it must be running in order for PushButton Backup to work To leave Nomad dormant click Cancel If you think you may want to activate Nomad at some future time do not check Do not display this message next time even if Nomad Mobile Desktop is not activated You can confirm that the HD partition has mounted by going to ...

Page 48: ...ounted to your operating system This means the system has recognized the drive and established a communications link with it If the drive contains more than one recognizable partition like your HybridDrive each partition will mount as a separate volume Mounting occurs automatically when you turn on a drive However if you wish to turn off or disconnect a hard drive while the computer is running you...

Page 49: ...n off and or disconnect the Drive How to Unmount the Drive if Nomad is Not Activated 1 In the Taskbar click the Safely Remove Hardware icon the icon with the green arrow A pop up message will appear with a list of devices connected to your computer 2 Select the HybridDrive It will be listed as USB Mass Storage Device with two drive letters one for the CD partition and one for the HD partition Afte...

Page 50: ...ar Take the Tour Click Tour on the Nomad Mobile Desktop to view a short pre sentation that will quickly explains Nomad s features Setting applications to auto launch You can set the main applications on the Mobile Desktop to auto launch whenever you connect your HybridDrive to a PC For example let s say the first thing you do after you mount your Drive is check your e mail Rather than manually lau...

Page 51: ...you mount the Drive Using Redemption Redemption can be used as a stand alone application or in conjunction with PushButton Backup The Sync feature is also a function of Redemption For instructions on using Redemption see the PushButton Backup User s Guide IfyouplantousePushButtonBackup makesureRedemptionissettoauto launch InorderforthePushButtontowork Redemptionmustberunning If Redemptionisnotsett...

Page 52: ... Desktop or by pressing the PushButton on the Drive Using the Other Applications Most of the main applications on the Mobile Desktop are third party programs that work just like any other Windows compatible software It is beyond the scope of this guide to provide user instruc tions for all applications The exception is Redemption which was developed specifically for your HybridDrive Some of the ap...

Page 53: ...53 You can also visit the software manufacturers web sites for assistance and further information OpenOffice org www openoffice org Thunderbird www mozilla com thunderbird Skype www skype com ...

Page 54: ...ange the password Select an option below and then proceed to step 3 From the Welcome Screen Click on Change Password From the SecureHD Login window Click the Options button From the Nomad Mobile Desktop Click Password Security If you are logged in but Nomad was not activated Double click the CD PART icon in My Computer In the CD PART icon window double click PWMangr exe 3 In the Current Password f...

Page 55: ... to unplug and plug in the device Click OK then unplug and plug in the USB cable con nected to the Drive 8 After you re connect the Drive either the Welcome Screen or the SecureHD Login window will appear If the Welcome Screen appears click on Login to access the SecureHD Login window Enter your password and then click OK You will see an alert message which says Login successful The HD partition i...

Page 56: ...sword Security Select an option below and then proceed to step 3 From the Welcome Screen Click on Disable Password Security From the SecureHD Login window Click the Options button From the Nomad Mobile Desktop Click Password Security If you are logged in but Nomad was not activated Double click the CD PART icon in My Computer In the CD PART icon window double click PWMangr exe 3 Check Disable Pass...

Page 57: ...d HD PART icons Enabling Password Security You can enable Password Security at any time Doing so will not affect any data stored on your Drive 1 Make sure the Drive is connected to your computer and pow ered on 2 There are a number of ways to access the window that lets you enable Password Security Select an option below and then proceed to step 3 From the Nomad Mobile Desktop Click Password Secur...

Page 58: ...age telling you to unplug and plug in the device Click OK then unplug and plug in the USB cable con nected to the Drive 7 After you re connect the Drive either the Welcome Screen or the SecureHD Login window will appear If the Welcome Screen appears click on Login to access the SecureHD Login window Enter your password and then click OK From now on before the HD partition will mount you will need ...

Page 59: ...red on the HD partition will effectively be lost Resetting the Password It is possible to regain access to the HD partition by using the Reset Password feature However this is the option of last resort because Resetting the password will erase the HD partition all data on the HD partition will be permanently deleted If Nomad Mobile Desktop was activated on your drive you will also lose nomad and a...

Page 60: ...u will receive a message telling you the password was reset You will then need to unplug and plug in the USB cable connected to the Drive in order for the change to take effect If the Nomad Mobile Desktop was active on your Drive you will also see an alert message telling you This application cannot be launched This is because when the HD partition was erased Nomad and the bundled applications wer...

Page 61: ...uringtheformattingprocess Option 1 1 Go to My Computer and click on the HD PART icon 2 With the HD PART icon highlighted go to the File menu and select Properties 3 Under the General tab type a name in the text field beside the Drive icon Click Apply and then click OK Option 2 1 Go to My Computer and right click on the HD PART icon 2 In the pop up menu select Rename 3 Enter a new name in the icon ...

Page 62: ...lick on the file or folder that you want to open Copying Files and Folders to Your Drive 1 Single click the file or folder you want to copy in order to highlight it 2 Go to Edit Copy 3 Double click the Drive icon to open it If you want to copy the file or folder to a specific folder on the Drive double click that folder to open it 4 Go to Edit Paste The file or folder will copy over Performing Bas...

Page 63: ...Setting Up Using HybridDrive on a Mac ...

Page 64: ...place the factory pre set password with one of your own or disable Password Security Installing SecureHD Login 1 Double click the CD PART icon on the Desktop or in the Finder 2 In the CD window open the folder Mac X and then dou ble click Secure_HD_Login tar gz The file will expand and create a new folder on your Desktop called Secure_HD_ Login 3 Double click on the folder Secure_HD_Login Inside t...

Page 65: ...ter your password and click Login The HD partition labeled HD PART will mount to the Desktop and in the Finder The HD partition may take up to 40 seconds to mount during which time the PushButton may flash red continuously The longer mounting time has to do with the fact that the Drive was formatted with the FAT32 file system whichmakesitcompatiblewithbothPCsandMacs If you find the time to mount u...

Page 66: ... this is your first time changing the password enter 12345 this is the factory pre set 5 In the New Password field enter your new password 6 In the Confirm New Password field re enter the new password 7 In the Hint field type in a word or short phrase that will help you remember your password in case you forget it Click Change 8 You will see a message telling you to unplug and plug in the device f...

Page 67: ...cted to your computer and powered on 2 Double click on the SecureHD Login icon on the Desktop The SecureHD Login window will appear on screen 3 Click the Options button 4 Check Disable Password Security 5 In the Current Password field enter your password and click Change 6 You will see a message telling you to unplug and plug in the device for the change to take effect But before you do drag the C...

Page 68: ...HD Login window will appear on screen 3 Click the Options button 4 In the New Password field enter a password 5 In the Confirm New Password field re enter the password 6 In the Hint field type in a word or short phrase that will help you remember your password in case you forget it Click Change 7 You will see a message telling you to unplug and plug in the device for the change to take effect Befo...

Page 69: ...mounted unplug and then plug in the USB cable from your computer 8 Double click on the SecureHD Login icon on the Desktop to access the login window Enter your password and click Login After a few moments the SecureHD partition will mount ...

Page 70: ...n For all intents and purposes the HD partition will be rendered unusable and any data stored on the HD partition will effectively be lost Resetting the Password It is possible to regain access to the HD partition by using the Reset Password feature However this is the option of last resort because Resetting the password will erase the HD partition all data on the HD partition will be permanently ...

Page 71: ...you of the consequences of resetting the password and giving you the option to cancel 5 If you proceed to reset the password the HD partition will be erased It may take several minutes for the process to complete Once the HD partition is erased you will see a message tell ing you to unplug and plug in the device for the change to take effect But before you do drag the CD PART icon to the trash Aft...

Page 72: ...ounted to your operating system This means the system has recognized the drive and established a communications link with it If the drive contains more than one recognizable partition like your HybridDrive each partition will mount as a separate volume Mounting occurs automatically when you turn on a drive However if you wish to turn off or disconnect a hard drive while the computer is running you...

Page 73: ...er both icons disappear from the Desktop you can safely turn off and or disconnect the Drive Option 2 From within the Finder Locate the CD PART and HD PART icons in the Sidebar For each icon click the eject symbol the triangle with the bar underneath After both icons disappear you can safely turn off and or disconnect the Drive ...

Page 74: ...o open Copying Files and Folders to Your Drive 1 Single click the file or folder you want to copy in order to highlight it 2 Go to Edit Copy 3 Double click the Drive icon to open it If you want to copy the file or folder to a specific folder on the Drive double click that folder to open it 4 Go to Edit Paste The file or folder will copy over Performing Basic Tasks ...

Page 75: ...ttingprocess Option 1 1 Click on the HD PART icon on the Desktop and press Return 2 Type a new name in the label field and press Return You may be required to enter an administrator password before the change is accepted Option 2 1 Select the HD PART icon either on the Desktop or in the Finder 2 In the Finder go to File Get Info to open the Info window 3 In the Name Extension field type in the new...

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Page 77: ...Re Formatting Your HybridDrive ...

Page 78: ...ted with a given file system Formatting is also commonly referred to as Initializing on the Mac OS A file system defines the disk s directory structure for keep ing track of and accessing files It also governs other fea tures such as the way files are named the maximum allow able size of a file or volume and the disk s allocation unit size the smallest unit of data storage on a disk The HD partiti...

Page 79: ...ry file system for Windows XP and 2000 NTFS offers more advanced features than FAT32 including support for files larger than 4 GB NTFS cannot be used on Windows 98SE or Me NTFS cannot be used on the Mac OS with the exception that Mac OS 10 3 and higher can read but not write to NTFS formatted volumes Mac OS Extended HFS Plus is the most common file system used on Macs It is not compatible with Win...

Page 80: ...e with the NTFS file system If you plan to use the Drive only on a Mac we recom mend re formatting the Drive with one of the Mac OS Extended file systems HFS Plus Re formatting the Drive for Mac and PC If you ever need to re format the Drive but you want to maintain Mac and PC compatibility you have two options 1 Format the Drive on a Windows PC using FAT32 2 Format the Drive on Mac OS 10 3 or lat...

Page 81: ... menu select the file system 6 In the Allocation unit size pop up select Default allocation size 7 In the Volume label field type in a unique name for the HD partition that will distinguish it from other volumes 8 Under Format options you can check Quick Format If you leave it unchecked Windows will run a Full format A Full for mat will take about 30 90 minutes A Quick format will take just a few ...

Page 82: ...hat will allow you to easily distinguish it from other storage devices Limit 8 characters no symbols 4 Click Start The following warning will appear This device is either a hard disk or a large removable disk Formatting it will destroy all files currently on the drive Are you sure you want to format this drive If the HD partition contains no data or you already backed up the data you wish to keep ...

Page 83: ...c OSs you have the option of selecting journaled and or case sen sitive file systems Go to http docs info apple com article html artnum 107249 and http docs info apple com arti cle html artnum 107863 for explanations of journaling and case sensitive respectively 5 In the Name field type in a name for the HD partition 6 Click Erase You should see an alert message Erasing a disk will destroy all inf...

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Page 85: ...Help Other Information ...

Page 86: ...st unit of data storage space When data is saved to a new hard drive it is written to disk contiguously one cluster after another As old files are erased clusters that were previously occupied become available for new data However there may not be enough space for the drive to write a new file in a contiguous set of clusters The drive uses the clusters it can if more are needed it searches for emp...

Page 87: ...ere are a number of reasons why a hard drive may become damaged or the data may become corrupted Regular exami nation of a hard drive with a quality diagnostic and repair utility is the best way to prevent irreparable disk damage and avoid data loss There are several software packages available that offer a suite of disk management and repair utilities including defragmentation optimization repair...

Page 88: ... forms of malware These are insidious programs created by male factors and designed to damage or disable a computer or network or steal personal information The worst part is you may not be aware that your system has been infected until it s too late The most common way computers catch viruses is by downloading and sharing infected files via e mail and other Internet services You can protect your ...

Page 89: ...g it Clean the Drive using a soft dry cloth For tough dirt dampen a soft cloth with some neutral detergent diluted in 5 to 6 parts water wipe off the dirt then wipe off the Drive with a dry cloth Do not use alcohol paint thinner or other chemicals they may damage the case materials ...

Page 90: ...ive installed on your system and that the Drive is placed in the horizontal position 1 Follow the steps in the section Horizontal Placement to properly prepare a Drive for stacking 2 Place one Drive onto the other making sure the feet of the second Drive are properly seated in the foot indentations of the first Drive 3 Follow the instructions in the section Connecting the Drive to Your Computer St...

Page 91: ...structions in this guide 2 Consult the Troubleshooting sections of this guide 3 If the issue is still not resolved contact Technical Support using one of the following options a via the Technical Support form at www acomdata com b via e mail at techsupport acomdata com c by telephone at 909 348 0680 during business hours Pacific Time Troubleshooting ...

Page 92: ...e the latest updates for your operating system The CD partition mounts but Nomad Mobile Desktop will not launch First be sure that the Nomad Mobile Desktop was activated See Setting Up Using HybridDrive on Windows for instructions If Nomad is supposed to launch but doesn t click the Safely Remove Hardware icon in the Taskbar the icon with the green arrow Select the Drive from the list it will be l...

Page 93: ...e solution is to restart your computer To prevent this problem from re occurring go into your Power Settings Energy Saver and set it to where it never goes into Sleep mode The Drive feels quite warm when powered on Is this dangerous A When in operation the Drive may feel quire warm to the touch This is normal The Drive gives me a Device cannot start Code 10 A This is a power issue Make sure your c...

Page 94: ...lick on the box and select Create New Partition in the pop up menu When the Partition Wizard appears select Primary Partition and click on Next You will see a default value for the AcomData Drive click Next You will then see a drive letter you can change this drive letter if you wish click Next You will then be asked to format the AcomData Drive When I try to format my Drive in Windows XP or 2000 ...

Page 95: ... to 12 Mbps Performance seems to be slower than 480 Mbps A First in order to reach USB 2 0 speeds you need a con nection that supports USB 2 0 If the connection only sup ports USB 1 1 the Drive will operate at USB 1 1 speeds up to 12 Mbps The Drive will auto sense the speed of your USB port and adjust between USB 1 1 and USB 2 0 Second 480 Mbps is the maximum interface transfer rate of USB 2 0 Act...

Page 96: ...e you have the latest updates for your operating system It takes a very long time for the Drive to mount We are aware of this issue on the Mac though it is not really a technical problem It has to do with the fact that the Drive was formatted with the FAT32 file system which makes it compatible with both PCs and Macs If you find the time to mount unacceptable you can re format the Drive with one o...

Page 97: ...erous A When in operation the Drive may feel quire warm to the touch This is normal Performance seems to be slower than 480 Mbps A First in order to reach USB 2 0 speeds you need a connec tion that supports USB 2 0 If the connection only supports USB 1 1 the Drive will operate at USB 1 1 speeds up to 12 Mbps The Drive will auto sense the speed of your USB port and adjust between USB 1 1 and USB 2 ...

Page 98: ... your product by your TSS An RMA can only be generated if the product has been registered online at www acomdata com If your AcomData product is not registered at the time you need service you must register the product online or your TSS can register it for you Your TSS will then walk you through the process to ensure you receive prompt service Do not send a product in for service without first co...

Page 99: ...activating Nomad No Nomad and all bundled applications are provided to you free of charge Q Is Nomad available for the Mac At this time Nomad is not compatible with Macintosh computers Q How much disk space on my HybridDrive do the Nomad Mobile Desktop applications take up The entire installation will require approximately 300 MB Q Can I choose which applications to install When you activate Nomad...

Page 100: ...ou can feel confident knowing that for example the OpenOffice org applica tion included with Nomad has all of the features of the same release that you d get directly from Sun Microsystems Q How do I upgrade Nomad Mobile Desktop applications Upgrades of individual third party applications on the Nomad Mobile Desktop are provided as part of periodic global updates to Nomad available for download at...

Page 101: ...al Support pages Q Can I use my Drive on two computers at the same time A No If you connect the Drive to two computers at the same time you may dam age the Drive and the computers Q Do I have to format my AcomData Drive prior to using it A No All AcomData Drives are formatted at the factory with the FAT32 file system making them compatible on Mac and PC right out of the box You can re format the D...

Page 102: ...s possible Q Why is the capacity of my Drive as shown in Windows or Mac OS lower than the Drive s stated capacity A The difference is mostly due to the wayWindows and Mac operating systems measure hard disk capacity as compared to the method used by hard drive manufacturers Hard drive manufacturers have always used the decimal base 10 method where 1GB 1 000 MB 1 000 000 KB 1 000 000 000 bytes Wind...

Page 103: ... com puter to another A You cannot transfer an installed operating system to another computer or hard drive simply by copying the operating system s files In order to install an operat ing system you ll need to follow the manufacturer s installation procedure If you wish to transfer the contents of one startup disk to another you will first need to properly install the operating system on the targ...

Page 104: ...ce Driver A software program that enables a computer to com municate with peripheral devices such as hard drives and CD ROM drives Each type of device requires a different driver FAT32 A file system that organizes files on a disk This file system is standard for Windows 98SE and Me and is supported under Windows XP 2000 and the Mac OS File System The method for storing and retrieving files on a di...

Page 105: ...am that makes up the file s being sent and the accompanying data pro tocols that structure and govern data communications MB Megabyte 1 048 576 bytes binary 1 000 000 bytes decimal Partition A fixed amount of reserved storage space on a hard disk A disk can contain one or more partitions A partition must be formatted with a compatible file system in order to mount to a given operating system A mou...

Page 106: ...uded with the Product any such software is provided as is Please refer to any documentation included with the software for your rights and obligations with respect to the software 2 any con sumables such as batteries supplied with this product 3 cosmetic damages 4 damage to or loss of any software programs data or removable storage media 5 damage due to the Product such as but not limited to exces...

Page 107: ...or in a pack age that provides the Product with a degree of protection equivalent to that of the orig inal packaging AcomData is not responsible for any damage to or loss of any programs data or other information stored on any media or any part of any product serviced here under Be sure to remove all features parts options alterations and attachments not under warranty prior to returning the Produ...

Page 108: ...onable efforts have been made in the preparation of this document to assure its accuracy Dura Micro Inc assumes no liability resulting from errors or omis sions in this document or from the use of the information contained herein Dura Micro Inc reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person...

Page 109: ...reserved The AcomData name and logo are registered trademarks of Dura Micro Inc Other trademarks mentioned or appearing in this document are the property of their respective owners Prices and specifications are subject to change without notice ...

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